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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing desktop and end-user support, including installation, configuration, and troubleshooting of hardware and software. Proficient in managing service desk operations, technology asset tracking, and supporting both Apple and Microsoft environments.
Highest-signal resume keywords
IT Support ExperienceApple macOS SupportMicrosoft 365 ProficiencyActive Directory AdministrationTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Desktop SupportHardware InstallationSoftware ConfigurationTroubleshootingMicrosoft Operating SystemsApple Business ManagerMobile Device ManagementDesktop ImagingCybersecurity KnowledgeAudio/Video Collaboration Tools
Soft Skills
Customer ServiceCommunication SkillsOrganizational AbilitiesMultitaskingAdaptability
Tools & Technologies
Microsoft 365Adobe Creative CloudJamfAzureAWS
Certifications & Qualifications
Bachelor’s Degree in Information Technology
Industry Keywords
Service DeskTechnology Asset ManagementEndpoint ProtectionData Security Best Practices
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityJamfMacOS
About the role
Key responsibilities & impact- Provide day-to-day desktop and end-user support
- Install, configure, troubleshoot, and maintain hardware and software for onsite and remote users
- Monitor and manage service desk tickets, ensuring timely updates and resolution
- Document issues, solutions, procedures, and service desk activities
- Track and manage company technology assets and equipment inventory
- Assist with ordering hardware, software, and IT supplies
- Perform proactive maintenance and upgrades on end-user devices
- Support technology deployments and system rollouts
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in Information Technology or equivalent combination of education and experience
- 3+ years of IT support or service desk experience
- Experience supporting Apple computers and macOS environments
- 3+ years supporting Microsoft operating systems
- Experience with Microsoft 365 applications and services
- Strong troubleshooting skills for desktops, laptops, hardware, and software
- Experience with Apple Business Manager (ABM) and Mobile Device Management (MDM) solutions; Jamf preferred
- Knowledge of Windows operating systems and Microsoft Office applications
- Experience with Active Directory administration
- Familiarity with desktop imaging and deployment processes
- Working knowledge of Adobe Creative Cloud and Acrobat
- Understanding of cloud platforms such as Azure and AWS
- Basic knowledge of cybersecurity, endpoint protection, and data security best practices
- Experience supporting audio/video collaboration tools and related technologies is a plus
- Strong customer service and communication skills
- Excellent organizational and documentation abilities
- Ability to prioritize, multitask, and adapt in a fast-paced environment
- Self-motivated with a willingness to learn new technologies
- Ability to work independently and collaboratively within a team
- Demonstrates professionalism, integrity, and accountability
Benefits
Comp & perks- Hybrid work arrangement
- Occasional travel to company locations may be required