Customer Happiness Expert

Redbarn Pet Products

. Design and create digital artwork, personalized gifts, greeting cards, and other creative materials that enhance customer experience .

Posted 11/6/2026part-timeRemote • California • United StatesJunior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in creative design and digital artwork, with a focus on enhancing customer experiences through personalized gifts and projects. Proficient in project coordination and collaboration across teams to deliver high-quality, engaging creative materials.

Highest-signal resume keywords

Creative DesignDigital ArtworkCustomer ExperienceProject CoordinationCanva

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Creative DesignDigital ArtworkProject CoordinationCustomer ServiceBudget TrackingE-Commerce PlatformsCustomer Relationship Management SystemsInventory ManagementReport WritingSafety Rule Interpretation

Soft Skills

CollaborationCommunicationAdaptabilityOrganizationTime Management

Tools & Technologies

CanvaProject Management ToolsCustomer Service PlatformsStandard Business Software

Industry Keywords

Personalized GiftsBranded MerchandiseCustomer Engagement InitiativesCreative ProjectsCustomer Recognition Activities

About the role

Key responsibilities & impact

Design and create digital artwork, personalized gifts, greeting cards, and other creative materials that enhance customer experience
Develop thoughtful, engaging, and personalized experiences celebrating customers and their pets
Support planning, coordination, and execution of creative projects and customer engagement initiatives
Create custom pet artwork and personalized designs while maintaining quality and brand consistency
Collaborate with team members and other departments to bring creative ideas and projects to life
Coordinate customer recognition activities, special occasions, and appreciation opportunities
Organize, track, and maintain creative supplies, gifts, and inventory
Manage multiple projects, priorities, and deadlines while ensuring timely, accurate completion
Maintain organized project records, track completed activities, and provide progress updates
Identify creative ideas and opportunities to improve customer experiences and strengthen brand loyalty
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
1–3 years of relevant experience in creative design, digital artwork, customer experience, program coordination, or related field
Experience using Canva for digital design
Previous experience in customer service
Experience coordinating personalized gifts, branded merchandise, or creative customer initiatives
Familiarity with Purchasing processes and budget tracking
Familiarity with e-commerce platforms, customer relationship management systems, or project management tools
Experience collaborating with multiple team members and departments
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Comfortable navigating multiple computer systems, internet-based applications, customer service platforms, and standard business software
Ability to learn and adapt to new technology and systems as needed
Reliable attendance and schedule flexibility, including evenings, weekends, holidays, or other shifts as needed
Ability to occasionally lift items up to 10 pounds and less frequently items up to 25 pounds

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k) with a company match
Flexible/Health Spending Accounts
Voluntary Benefits
Pet Insurance
Life and Accidental Death & Dismemberment Insurance
LTD Insurance
Paid Vacation / Paid Sick / Paid Holidays
Employee Pet Food Discounts