Customer Success Manager, Publisher

Redbrick

. Guide new publishers through onboarding and technical and operational integration with Paved .

Posted 9/18/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding publishers and managing accounts to drive revenue growth, leveraging strong analytical skills and sales acumen to optimize performance and enhance partner relationships.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementAd Tech FundamentalsNegotiation SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding PublishersEmail AdvertisingData AnalysisRevenue ReportingTechnical Setup

Soft Skills

Relationship ManagementCommunication SkillsSelf-MotivatedProblem-Solving

Tools & Technologies

CRMsAd Serving PlatformsProgrammatic Advertising

Industry Keywords

Digital AdvertisingMonetization OpportunitiesPerformance DataEmail DeliverabilityApple MPP

About the role

Key responsibilities & impact

Guide new publishers through onboarding and technical and operational integration with Paved
Educate partners on the platform, monetization opportunities, and placement best practices
Accelerate publishers to first revenue and remove activation friction
Manage an assigned book of publisher accounts from SMB through enterprise
Grow revenue by increasing inventory, improving yield, and expanding placements and newsletters
Monitor performance data, analyze trends, and provide actionable insights
Lead commercial conversations, negotiations, and upsell opportunities
Lead quarterly business reviews with top-tier partners
Troubleshoot rendering, tracking, and delivery issues with Ad Operations and Engineering
Build documentation, best practices, and educational content
Develop and streamline processes as the publisher base scales
Collaborate with Sales, Ad Operations, and Product
Meet team members and learn the publisher offering during the first week
Transition into the existing account book and independently onboard publishers within the first month
Within six months, onboard five new newsletters representing $50,000 in potential revenue, own publisher account management, and deliver weekly pipeline, activation, and revenue reporting

Requirements

What you’ll need

2+ years of experience in customer success, account management, partnerships, or publisher development, ideally in AdTech, media, or digital advertising
Experience in email or newsletter advertising specifically is strongly preferred
Direct experience onboarding publishers or partners onto a platform, including technical setup
Track record of growing existing accounts
Experience working with SMB and enterprise accounts
Working fluency in ad tech fundamentals: CPM, CPC, CPA, fill rate, RPM, and auction clearing
Strong sales acumen with ability to negotiate and close deals
Excellent relationship management and communication skills
Solid analytical skills to interpret data, extract insights, and drive strategic recommendations
Self-motivated and comfortable in a fast-paced, high-growth environment with little day-to-day supervision
Experience with CRMs
Fluent in English
Experience with programmatic advertising and ad serving platforms is nice to have
Familiarity with email deliverability and Apple MPP/privacy changes is nice to have
Prior experience owning a revenue target tied to partner growth is nice to have

Benefits

Comp & perks

Competitive compensation and a 401(k) with company contribution
Comprehensive health benefits for you and your family
Generous paid time off, sick & safe time, and bonus “You Days”.
Meaningful paid parental leave that supports every kind of family
Dedicated mental health and Employee Assistance Program support
Monthly wellness reimbursement and annual run sponsorship
Internal learning, professional development funding, and career mobility across Redbrick
Flexible work and a home office allowance
Diverse, inclusive workplaces