Redbrick

Customer Success Manager

• Guide new publishers through onboarding and technical and operational integration with Paved
• Educate partners on the platform, monetization opportunities, and placement best practices
• Accelerate publishers to first revenue and remove activation friction
• Manage an assigned book of publisher accounts from SMB through enterprise
• Grow revenue by increasing inventory, improving yield, and expanding placements and newsletters
• Monitor performance data, analyze trends, and provide actionable insights
• Lead commercial conversations, negotiations, and upsell opportunities
• Lead quarterly business reviews with top-tier partners
• Troubleshoot rendering, tracking, and delivery issues with Ad Operations and Engineering
• Build documentation, best practices, and educational content
• Develop and streamline processes as the publisher base scales
• Collaborate with Sales, Ad Operations, and Product
• Meet team members and learn the publisher offering during the first week
• Transition into the existing account book and independently onboard publishers within the first month
• Within six months, onboard five new newsletters representing $50,000 in potential revenue, own publisher account management, and deliver weekly pipeline, activation, and revenue reporting

Customer Success Manager, Publisher