Customer Success Account Manager

Redpoint Global Inc.

. Report to the Chief Customer Officer .

Posted 10/3/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $85,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on driving retention, renewals, and product adoption. Proficient in data readiness, identity resolution, and orchestrating cross-functional teams to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementData ReadinessIdentity ResolutionCustomer Data Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retention StrategiesRenewal ConversationsAccount Roadmap DevelopmentData Quality ManagementCampaign OrchestrationOmnichannel MarketingAI Use Case DesignCustomer Engagement

Soft Skills

Stakeholder EngagementCross-Functional CollaborationIndependent Operation

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer Data IntegrationMarketing Campaign ManagementPersonalization Initiatives

Tech Stack

Tools & technologies

ETL

About the role

Key responsibilities & impact

Report to the Chief Customer Officer
Own a mixed portfolio of customers spanning size and industry
Drive retention, renewals, product adoption, and expansion across the customer portfolio
Build and execute strategic account plans with success criteria, stakeholder maps, and value milestones
Lead regular Business Reviews connecting Redpoint solutions usage to business outcomes and identifying expansion opportunities
Advise customers on use cases, Redpoint product capabilities, and industry best practices
Own onboarding and drive ongoing adoption through health checks, success plans, and outcome reviews
Orchestrate Sales, Professional Services, Support, and Product around each account
Identify, qualify, and progress expansion opportunities in partnership with Sales
Own the renewal motion, forecast accurately, identify churn risk, and protect the customer base
Surface customer feedback to Product and partner on feature prioritization
Escalate and mitigate risks and issues before customer impact
Develop working fluency in Redpoint data readiness, ETL, data quality, identity resolution, customer data integration, campaign orchestration, and channel integrations
Advise customers on use-case design and data foundations for AI and personalization initiatives
Perform other duties as assigned

Requirements

What you’ll need

3–5 years of experience in a similar role
Experience managing a book of enterprise and mid-market accounts with measurable retention and renewal results
Experience engaging senior stakeholders, including executive sponsors, at enterprise customers
Experience building account roadmaps, multi-threading across stakeholders, and advocating for the customer internally
Experience leading renewal conversations
Experience orchestrating cross-functional teams across Sales, Services, Support, and Product
Ability to operate independently with minimal oversight
Bachelor's degree required
Customer Success or Account Management: 3–5 years required
Existing knowledge and experience in data readiness and data quality
Existing knowledge and experience in Identity Resolution / Customer Data Integration
Existing knowledge and experience in Customer Data Platforms (CDP)
Existing knowledge and experience preparing and governing data for AI and machine-learning use cases
Existing knowledge and experience in Marketing Campaign Management
Existing knowledge and experience in Customer Engagement
Existing knowledge and experience in Omnichannel Marketing & Personalization
Must be able to work for any US employer; sponsorship is not available

Benefits

Comp & perks

Competitive Medical, Dental, and Vision Insurance
Flexible leave policy – take the time you need, when you need it
10 company-paid holidays