Redpoint Global Inc.

Account Manager

• Report to the Chief Customer Officer
• Own a mixed portfolio of customers spanning size and industry
• Drive retention, renewals, product adoption, and expansion across the customer portfolio
• Build and execute strategic account plans with success criteria, stakeholder maps, and value milestones
• Lead regular Business Reviews connecting Redpoint solutions usage to business outcomes and identifying expansion opportunities
• Advise customers on use cases, Redpoint product capabilities, and industry best practices
• Own onboarding and drive ongoing adoption through health checks, success plans, and outcome reviews
• Orchestrate Sales, Professional Services, Support, and Product around each account
• Identify, qualify, and progress expansion opportunities in partnership with Sales
• Own the renewal motion, forecast accurately, identify churn risk, and protect the customer base
• Surface customer feedback to Product and partner on feature prioritization
• Escalate and mitigate risks and issues before customer impact
• Develop working fluency in Redpoint data readiness, ETL, data quality, identity resolution, customer data integration, campaign orchestration, and channel integrations
• Advise customers on use-case design and data foundations for AI and personalization initiatives
• Perform other duties as assigned

Customer Success Account Manager