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Director, Account Management, Pharma
RedSail Technologies. Lead and develop a team of at least three Pharma Account Managers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client success within the pharmaceutical sector, with a strong focus on retention, renewal, and growth strategies. Proficient in leveraging data for performance analysis and implementing effective account health scoring and CRM standards.
Highest-signal resume keywords
Account ManagementPharmaceutical Manufacturer ExperienceQBR LeadershipData FluencyProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Strategy DevelopmentRenewal ForecastingUpsell and Cross-Sell StrategiesContract ManagementHealth Scoring Implementation
Soft Skills
LeadershipNegotiationJudgment Under PressureInfluencing Without AuthorityCoaching and Development
Tools & Technologies
AI ToolsCRM PlatformsMicrosoft Teams
Industry Keywords
Pharma CommercializationPatient SupportMarket AccessReimbursementDigital Patient Engagement
About the role
Key responsibilities & impact- Lead and develop a team of at least three Pharma Account Managers
- Set account strategy, operating cadence, service standards, account assignments, and KPIs
- Hire, onboard, coach, and develop Account Managers; conduct 1:1s and account reviews
- Own retention, renewals, and growth across RedSail’s pharmaceutical manufacturer portfolio
- Maintain renewal forecasts, flag risks, and coordinate pricing, legal, and finance approvals
- Drive upsell and cross-sell opportunities across brands, therapeutic areas, and RedSail solutions
- Establish monthly performance reporting, quarterly business reviews, and annual executive reviews
- Personally lead QBRs for top-tier accounts
- Oversee program implementations from sales handoff through launch and ongoing support
- Serve as executive sponsor and first leadership escalation point for strategic accounts
- Lead cross-functional collaboration with Sales, Marketing, Product, Clinical and Data, Implementation, PMO, Finance, and Legal/Compliance
- Champion AI tools for account research, QBR preparation, performance analysis, health scoring, and renewal risk detection
- Implement account health scoring, playbooks, CRM standards, and capacity planning
- Report portfolio health, renewal forecast, expansion pipeline, implementation progress, and staffing needs to commercial leadership
- Partner with Marketing on case studies, ROI analyses, and reference customers
- Perform other duties as assigned by RedSail Technologies management
Requirements
What you’ll need- Bachelor’s degree in business, marketing, life sciences, or a related field OR equivalent combination of education and relevant work experience
- At least eight (8) years of professional experience in account management, client success, or commercial roles serving pharmaceutical manufacturers
- 3+ years directly managing and developing account management or client success professionals
- 5+ years managing strategic pharmaceutical manufacturer accounts with proven renewal, retention, and expansion results
- Demonstrated success growing existing accounts through upsell and cross-sell, including multi-product and multi-brand expansion
- Data fluency and ability to turn program performance and account health data into clear recommendations
- Expert at leading QBRs and executive business reviews
- Strong implementation and project management skills
- Sound judgment under pressure and ability to resolve escalations
- Strong negotiation and contract management skills
- Working knowledge of pharma commercialization, including patient support, affordability and copay, adherence, pharmacy channel, HIPAA, and promotional guidelines
- Proficient in leveraging AI tools and CRM platforms, with a track record of driving adoption across a team
- Executive presence and ability to guide difficult conversations, build credibility with senior client stakeholders, and influence without authority
- Experience with a pharma commercialization partner, hub or patient services provider, or digital patient engagement platform preferred
- Advanced understanding of the pharmacy channel preferred
- Advanced knowledge of the U.S. market access, reimbursement, and affordability landscape preferred
- Experience building account management playbooks, health scoring, and operating cadences preferred
- Experience with point-of-care, retail media, or digital advertising programs for pharma brands preferred
- Reliable and consistent internet access
- Up to 30% travel required
- Must be able to use Microsoft Teams, computer, printer, and routine office equipment
Benefits
Comp & perks- Variable bonus through the Director, Account Manager Pharma Compensation Program
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with a 5% company match
- Fitness bonus
- Professional development opportunities
- Programs that support overall well-being
- Hybrid or remote work at a RedSail office
- Up to 30% travel