RedSail Technologies

Account Manager

• Cultivate trusted, long-term relationships with executive sponsors, key decision-makers, and operational stakeholders across pharmaceutical accounts
• Understand customer business priorities, organizational structures, and measures of success to strengthen satisfaction, loyalty, and retention
• Serve as the primary point of contact and strategic partner for assigned customer programs
• Develop and maintain account plans covering objectives, stakeholder needs, commitments, risks, growth opportunities, and priorities
• Establish communication cadences for contracted programs, including monthly performance reporting, quarterly or executive business reviews, escalation updates, and strategic planning discussions
• Translate program data into insights, recommendations, decisions, and account-level action plans
• Coordinate internal teams to deliver contracted commitments, optimize program performance, resolve complex issues, and achieve customer ROI expectations
• Establish owners and timelines, monitor progress, and communicate risks or dependencies affecting customer outcomes
• Identify, qualify, and advance expansion opportunities within existing key and enterprise accounts
• Connect customer priorities with RedSail solutions and develop value-based growth strategies with sales, product, and service partners
• Maintain visibility into the account opportunity pipeline
• Lead contract renewal processes by maintaining renewal forecasts, assessing retention risk, documenting customer value, coordinating approvals, and developing negotiation strategies
• Escalate risks early and drive timely actions supporting seamless renewals and sustainable revenue growth
• Use independent judgment and discretion in the role
• Travel based on customer needs, estimated up to 20%

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Account Manager, Pharma Accounts