Business Account Coordinator

Redwing Shoes

. Deliver remarkable customer service to Industrial Customers and Retailers making inquiries about products, services, and the Red Wing for Business Program .

Posted 10/16/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $38,800 - $50,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and account management, with a strong focus on resolving inquiries and providing solutions. Proficient in managing account setups and maintaining accurate records while collaborating effectively with internal teams and customers.

Highest-signal resume keywords

Customer Service ExcellenceAccount Management SupportProblem-Solving SkillsMicrosoft Office Suite ProficiencyCRM Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account CoordinationCustomer OnboardingOrder Management SystemsE-Commerce SupportInvoice ReviewBasic Accounting Concepts

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsTime ManagementRelationship Building

Tools & Technologies

SalesforceMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

B2B Customer AccountsIndustrial CustomersRetail Partner ProgramsCustomer Program Administration

About the role

Key responsibilities & impact

Deliver remarkable customer service to Industrial Customers and Retailers making inquiries about products, services, and the Red Wing for Business Program
Collaborate with the Industrial Team to assist in account management
Coordinate and implement account and program setup
Support business advantage accounts with account setup, program setup, account changes, concern investigation and resolution, and customer communication
Collaborate with the Industrial Team to ensure smooth onboarding of new accounts
Partner with Red Wing for Business on account changes and ensure systems are consistent and accurate
Investigate and resolve disputes
Assist participating retailers with business advantage account questions
Maintain knowledge of products, pricing, procedures, and relevant industry changes
Educate customers about products and services and recommend appropriate product solutions
Identify customer needs and provide solutions via phone and email
Assist with e-commerce online orders

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 4 years of experience in customer service, account coordination, account management support, sales support, or a related customer-facing role
Experience resolving customer inquiries and providing support through phone, email, and other communication channels
Experience managing detailed information, maintaining accurate records, and working within multiple systems
Demonstrated ability to deliver exceptional customer service with professionalism, empathy, and a solutions-oriented approach
Strong problem-solving, organizational, and time-management skills with attention to detail
Excellent verbal and written communication skills
Ability to build positive relationships with customers and internal business partners
Ability to support account setup, maintenance, and customer program administration while managing multiple priorities
Ability to work independently and collaboratively in a team environment
Ability to investigate and resolve customer concerns in a timely and professional manner
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
Experience using CRM platforms, preferably Salesforce
Experience working with order management systems and customer service applications
All offers of employment are contingent on satisfactory results of a background check
Preferred: Experience supporting B2B customer accounts, industrial customers, or retail partner programs
Preferred: Experience with customer onboarding, account maintenance, and program implementation
Preferred: Familiarity with invoice review and basic accounting concepts, including credits, debits, and billing adjustments
Preferred: Experience supporting e-commerce orders and online customer transactions

Benefits

Comp & perks

Medical, dental, and vision coverage
Health savings and flexible spending accounts
Life and disability insurance
Generous paid time off and holidays
401(k) match
Employee discounts
Free EAP services
Financial planning assistance
Well-being coaching
Remote work arrangement
Infrequent travel to corporate headquarters for “Moments that Matter”