Redwing Shoes

General

• Deliver exceptional customer service to retail partners and consumers
• Handle basic customer inquiries and routine issues, escalating complex issues to appropriate support levels
• Assist customers with inquiries, concerns, and requests
• Accurately manage and process customer orders
• Resolve customer complaints and issues promptly and effectively
• Provide expert assistance using comprehensive product knowledge
• Maintain professionalism across customer communications
• Engage proactively with customers across various communication channels
• Document and track customer interactions in the support system
• Coordinate routing activities and escalate complex issues to the level 2 support team

Direct to Consumer Specialist – Full-time Temp