Direct to Consumer Specialist – Full-time Temp

Redwing Shoes

. Deliver exceptional customer service to retail partners and consumers .

Posted 10/12/2026full-timeRemote • Red Wing • Minnesota • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and the ability to manage customer inquiries and orders efficiently. Proficient in using various software applications to document interactions and provide product knowledge.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsData Entry SkillsSalesforce ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryOrder ManagementCustomer Inquiry ResolutionProduct Knowledge10-Key Proficiency

Soft Skills

Active ListeningEmpathyFlexibilityProfessionalismPatience

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookSalesforceInternet

Certifications & Qualifications

Associate's Degree

Industry Keywords

Customer ServiceRetailSupport SystemCommunication ChannelsBackground Check

About the role

Key responsibilities & impact

Deliver exceptional customer service to retail partners and consumers
Assist customers with inquiries, concerns, and requests
Manage and process customer orders accurately and efficiently
Resolve customer complaints and issues
Provide product knowledge, assistance, and guidance
Maintain professionalism in all customer communications
Engage proactively with customers across various communication channels
Document and track customer interactions in the support system
Coordinate routing activities
Escalate complex issues to the level 2 support team

Requirements

What you’ll need

Associate's degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent mix of education and experience
Prior experience in customer service is required
Availability between 8:00am–5:00pm Central Time
Strong communication skills and active listening ability
Comfortable using Microsoft Word, Excel, Outlook, Internet, and Salesforce
Accurate and fast data entry skills; 10-key proficiency is a plus
Basic problem-solving skills
Ability to switch between different software applications smoothly
Patient, empathetic approach to customer inquiries
Flexibility to follow procedures while adapting to customer needs
Satisfactory background check required
Candidates located within a reasonable commuting distance of Red Wing are preferred

Benefits

Comp & perks

Remote work following two weeks of onsite training
Equal Opportunity Employer
Drug-free workplace