Direct to Consumer Specialist – Full-time Temp

Redwing Shoes

. Deliver exceptional customer service to retail partners and consumers .

Posted 9/23/2026full-timeRemote • Red Wing • Minnesota • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and the ability to manage customer inquiries and orders accurately. Proficient in using various software applications to enhance customer interactions and maintain detailed documentation.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsData Entry SkillsSalesforce ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryOrder ManagementCustomer Inquiry Resolution10-Key ProficiencyBasic Problem-Solving

Soft Skills

Active ListeningEmpathyFlexibilityProfessionalismPatience

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookSalesforceInternet

Certifications & Qualifications

Associate's Degree

Industry Keywords

Customer ServiceRetail SupportCustomer CommunicationSupport System DocumentationDrug-Free Workplace Policy

About the role

Key responsibilities & impact

Deliver exceptional customer service to retail partners and consumers
Handle basic customer inquiries and routine issues, escalating complex issues to appropriate support levels
Assist customers with inquiries, concerns, and requests
Accurately manage and process customer orders
Resolve customer complaints and issues promptly and effectively
Provide expert assistance using comprehensive product knowledge
Maintain professionalism across customer communications
Engage proactively with customers across various communication channels
Document and track customer interactions in the support system
Coordinate routing activities and escalate complex issues to the level 2 support team

Requirements

What you’ll need

Associate's degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent mix of education and experience
Prior experience in customer service is required
Availability between 8:00am and 5:00pm Central Time
Strong communication skills and active listening ability
Comfortable using Microsoft Word, Excel, Outlook, Internet, and Salesforce
Accurate and fast data entry skills; 10-key proficiency is a plus
Basic problem-solving skills
Ability to switch between different software applications smoothly
Patient, empathetic approach to customer inquiries
Flexibility to follow procedures while adapting to different customer needs and situations
Satisfactory background check required
Must comply with drug-free workplace policy

Benefits

Comp & perks

Remote work after two weeks of onsite training
Full-time temporary position
Equal Opportunity Employer
Drug-free workplace