Progression Coach

Reed

. Register and progress participants toward employment placements .

Posted 11/2/2026full-timeIpswich • United KingdomMid-LevelSenior💰 £30,000 - £31,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in participant coaching, job placement strategies, and relationship building with employers and partners. Proficient in achieving performance targets while delivering exceptional customer service and support.

Highest-signal resume keywords

Participant CoachingJob Placement StrategiesSales SkillsCustomer Service SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Job Goal DevelopmentCV CreationInterview PreparationRecord-KeepingNumeracy SkillsWelfare/Benefits KnowledgeAssessment SkillsTraining DeliveryLead GenerationBusiness Opportunity Identification

Soft Skills

Excellent CommunicationInterpersonal SkillsResilienceMotivational SkillsRelationship Building

Tools & Technologies

Diary Management ToolsComputer SkillsTechnology Proficiency

Certifications & Qualifications

Level 3 DiplomaGCSE English LanguageLevel 2 Literacy AssessmentLevel 3 or 4 NVQ in Advice & Guidance

Industry Keywords

Customer Facing EnvironmentPerformance Target DrivenEmployment PlacementCoachingTrainingWelfare SystemsCommunity Languages

About the role

Key responsibilities & impact

Register and progress participants toward employment placements
Generate leads and source employment opportunities for programme participants
Diagnose participant needs through individual and group coaching
Maximise available participant funding to achieve subsidised six-month paid placements of up to 25 hours
Deliver services in Reed in Partnership locations, co-location sites and community venues
Work toward programme targets, guidelines and obligations
Build and maintain relationships with Job Centre Plus and relevant partners
Conduct introductory calls and explain programme benefits and services
Conduct initial assessments to understand participant motivation, aspirations and needs
Develop and manage participants’ job goals
Motivate and empower participants, identify barriers and refer them to relevant training and wellbeing services
Develop job-search strategies through internet searching, CV creation and interview preparation
Deliver group training sessions to progress learners into sustainable employment
Identify and convert new business opportunities
Sell programme benefits to employers and prepare participants for placements
Submit CVs and ensure employer requirements are met
Mentor participants through new employment and support workplace issues, finances and tax credits
Diagnose and overcome deeper barriers and resolve employer issues affecting sustainable employment

Requirements

What you’ll need

Experience of working in a customer facing environment
Experience of working in a performance target driven environment
A minimum of 2 A-Levels or an equivalent Level 3 Diploma
GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification), OR achievement of a Level 2 in Literacy Assessment at interview stage
Excellent communication and customer service skills
Strong interpersonal skills and ability to build rapport
Ability to handle difficult conversations and show resilience
Excellent organisational, diary and time management skills
Ability to work to targets and strict deadlines
Excellent sales or negotiation skills
Strong administration, computer/technology, numeracy, written communication and record-keeping skills
Willingness to travel locally to meet participants/employers
Desirable: experience in a fast-paced environment
Desirable: experience with relevant client groups
Desirable: previous experience in a similar role
Desirable: degree or relevant qualification
Desirable: Level 3 or 4 NVQ in Advice & Guidance or equivalent
Desirable: fluency in relevant community languages, dependent on programme
Desirable: experience of coaching and/or training
Desirable: knowledge of welfare/benefits systems
Desirable: willingness to work flexible hours
Desirable: driving licence and access to own vehicle

Benefits

Comp & perks

25 days annual leave (pro-rata for part time) plus statutory bank holidays
Reed Pension Scheme
Award Winning Management & Leadership training
Professional & Personal Development Funds
Bi-annual pay reviews
Training, development and progression opportunities
Flexible working schedule
Generous base salary (pro-rata for part time)