Reed

Manager

• Establish, develop and manage a network of approved training providers
• Assess worker caseload needs and identify gaps in existing provision
• Map provision and service gaps and implement additional or alternative provision
• Represent Reed in Partnership at external meetings
• Work with training providers to improve accessibility and meet employer needs
• Design, implement and maintain quality assurance frameworks
• Complete audits, compliance reviews and performance assessments
• Monitor training performance against contractual KPIs and quality standards
• Analyse management information and performance data to identify trends, risks and improvement opportunities
• Mentor, coach and instruct staff as required
• Lead and manage a small team of Training Network Executives
• Develop SLAs and performance expectations with training providers
• Analyse worker feedback and outcome data to drive continuous improvement
• Collaborate with employer engagement and delivery teams to ensure responsive, relevant and outcome-focused training provision

Training Network Manager

Account Manager

• Manage key employer relationships for the North Sea Jobs Service
• Source sustainable employment opportunities for NSJS workers
• Ensure service levels exceed stakeholder and employer expectations
• Use employer relationships and knowledge of business and skills needs to map opportunities to training pathways
• Secure suitable vacancies and placement opportunities with employers
• Represent Reed in Partnership at external meetings
• Identify and influence the design and approach of employment initiatives and new opportunities
• Drive new employer engagement opportunities and convert them effectively
• Promote the full NSJS offering, including work placements and vacancies
• Maximise repeat business with key employers
• Identify employer-led business opportunities in growth sectors
• Ensure NSJS provision is responsive and demand-led to employer and worker needs

Key Account Manager

Executive

• Support the operational management of the training supply chain
• Act as the day-to-day contact for training providers
• Coordinate the delivery, monitoring, and administration of training provision across the NSJS programme
• Source and onboard relevant training providers based on Worker needs
• Liaise with Team Leaders and local operational teams to assess Worker caseload needs
• Identify gaps in existing provision
• Map provision and service gaps
• Implement additional or alternative provision in response to service changes
• Maintain positive working relationships with training providers
• Ensure training provision complies with programme requirements, policies and procedures
• Monitor performance against agreed measures, targets and quality standards
• Support identification of improvement opportunities and implementation of corrective actions with the Training Network Manager