Customer Care Advocate II

Regal Rexnord

. Serve as the primary point of contact for assigned key customer accounts and market segments .

Posted 9/30/2026full-timeSimi Valley • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer order management, ensuring compliance with pricing and specifications while maintaining high levels of customer satisfaction. Proficient in ERP/CRM systems and skilled in effective communication and collaboration across various internal teams.

Highest-signal resume keywords

Customer Order ManagementERP/CRM Systems ProficiencyIssue ResolutionCommunication SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryOrder TrackingIssue ResolutionCustomer CommunicationData Management

Soft Skills

Interpersonal SkillsCustomer FocusSelf-StarterCreative ThinkingProfessionalism

Tools & Technologies

Microsoft SuiteERP SystemsCRM Systems

Industry Keywords

ManufacturingDistributionLogisticsSupply ChainCustomer Accounts

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned key customer accounts and market segments
Process customer orders accurately and timely in the ERP system, ensuring compliance with pricing, specifications, and policies
Monitor order status end-to-end and proactively communicate updates, changes, or delays to customers
Resolve customer inquiries and service issues efficiently, coordinating with internal teams as needed
Escalate complex or high-risk issues appropriately while maintaining ownership through resolution
Collaborate with Sales, Planning, Production, Logistics, and Quality to support customer requirements
Maintain accurate customer data, pricing, and documentation within ERP/CRM systems
Meet established performance metrics, including order accuracy, responsiveness, and customer satisfaction
Apply advanced product, system, and process knowledge to manage complex accounts independently
Demonstrate professionalism, accountability, and adherence to company policies and service standards
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor’s degree in Business, Management, Supply Chain, or a related discipline is a plus but not required
Equivalent combination of education and relevant customer service or operations experience will be considered
3–5 years of hands-on experience in a customer service, order management, account support, or related role within a manufacturing, distribution, or logistics
Demonstrated experience managing customer orders end-to-end, including order entry, tracking, issue resolution, and customer communication
Proven ability to support key or complex customer accounts, with exposure to varying order volumes, schedules, and service requirements
Proficient in Microsoft suite skills and basic internet searching
Excellent verbal and written communication skills
Excellent interpersonal skills
Customer focused, self-starter and creative thinking
Candidates must be able to report to the Simi Valley plant as required
Federal export control restrictions may limit the opportunity to U.S. Persons or candidates who qualify for a license to hold the position

Benefits

Comp & perks

Medical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
Hybrid work model with flexibility to work remotely up to 2 days per week