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REGAL

Technical Support Specialist

REGAL

. Respond rapidly to inquiries from a variety of user types, including end-users, admins, and developers .

Posted 10/16/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on customer satisfaction, issue resolution, and collaboration across teams. Proficient in utilizing various tools and methodologies to enhance product adoption and streamline support processes.

Highest-signal resume keywords
Technical Support ExperienceSQL ProficiencySaaS KnowledgeCollaboration SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQLBasic ProgrammingHTMLAPIsMarketing AutomationMarketing Analytics
Soft Skills
Methodical ThinkingCustomer Needs UnderstandingEffective Communication
Tools & Technologies
Contact Center SoftwareSMS MarketingEmail Marketing
Industry Keywords
Technical SupportProduct AdoptionCustomer SatisfactionIntegration DebuggingBug Resolution

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Respond rapidly to inquiries from a variety of user types, including end-users, admins, and developers
  • Resolve inquiries involving end-user training, integration debugging, and bug resolution to drive product adoption and customer satisfaction
  • Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight ticket trends
  • Own support ticketing and knowledge infrastructure
  • Participate in hiring and onboarding future support engineers

Requirements

What you’ll need
  • 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree
  • Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
  • Experience identifying collaboration and escalation resources in a fast-paced environment
  • Experience providing the right level of context when partnering with others to resolve customer issues
  • Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions

Benefits

Comp & perks
  • Medical, Dental, and Vision plans - 80% covered by the company
  • Flexible PTO & 11 paid holidays/year
  • Subsidized ClassPass membership
  • 401k Plan
  • Paid parental leave
  • Pre-tax commuter benefits
  • In-office breakfast and snacks daily
  • Happy hours, team outings, & annual off-sites
  • Complete laptop workstation