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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the full customer lifecycle in healthcare, including integration, onboarding, and renewal processes. Proficient in fostering relationships with healthcare client stakeholders and utilizing analytics for impactful decision-making.
Highest-signal resume keywords
Healthcare Customer Success ExperienceEpic EHR IntegrationCerner EHR IntegrationProject Management in HealthcareStrong Proficiency in Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementTechnical IntegrationUser TrainingImpact AnalysisAnalyticsModelingClinical InformaticsProject Progress TrackingAccount Growth IdentificationProcess Optimization
Soft Skills
Relationship BuildingCommunicationProblem SolvingCollaborationLeadership
Tools & Technologies
AI ToolsExcel
Industry Keywords
Acute Care SettingHealthcare Project ManagementCustomer Success InitiativesQuarterly Business ReviewsClient Stakeholders
About the role
Key responsibilities & impact- Own the full customer journey from integration and onboarding to renewal and expansion
- Oversee and manage the full customer lifecycle from technical integration through implementation, user training, renewal, and expansion
- Establish retention goals and renewal milestones for the client Regard team
- Build and foster relationships with client leadership and develop product promoters and champions
- Produce and deliver impact analyses for Quarterly Business Reviews (QBRs)
- Review and monitor customer user feedback and concerns and improve the customer experience
- Lead project progress tracking across internal development teams and client stakeholders
- Maintain detailed knowledge of Regard products and services, answer customer questions, and recommend solutions
- Identify account growth and expansion opportunities
- Optimize company processes and enhance Customer Success initiatives
- Collaborate with implementation, sales, marketing, training, product, and technical teams
- Report to the Director of Customer Success
Requirements
What you’ll need- 3+ years professional experience in healthcare customer success
- Experience working with the acute care setting within the past 2 years
- Experience with inpatient Epic or Cerner EHR integrations in the past 2 years
- Expert in leading meetings with healthcare client stakeholders and leadership at large and complex health systems, including experience working with clinical leaders in an acute care hospital setting
- Strong proficiency in Excel, analytics, and modeling
- Track record of fostering productive, long-term business partnerships
- Must be based in MT, CT, or ET time zones, located within 50 miles of a major airport
- Willing to travel to client sites as needed (up to 30%)
- Experience with clinical informatics
- Excellent written and verbal communication
- Experience in healthcare project management
- Comfortable working with AI tools
- Authorized to work in the US without visa sponsorship
- Must successfully complete a background check as part of the hiring process
Benefits
Comp & perks- Eligible for equity
- Eligible for an annual performance bonus, contingent upon the company achieving ARR targets
- 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
- 18 PTO days/yr + 1 week holiday break
- Monthly health & wellness budget
- Company-sponsored team retreat + social events
- A sabbatical program
- Catered lunches and other fun perks for those who enjoy working from the Manhattan office more regularly
- Hybrid employees have the flexibility to work from locations outside of their home office from up to 6 weeks per year