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About the role
Key responsibilities & impact- Provide telephone and written customer support in the energy sector
- Assist customers with questions about contracts, tariffs, bills, advance payments, and meter readings
- Handle customer inquiries as part of customer service operations
- Maintain and update customer data
Requirements
What you’ll need- Experience in a call center, customer service, or customer care; career changers are also welcome
- Ideally, experience working on an energy-sector project
- Enjoy interacting with customers and providing support by phone
- Very good German language skills, both written and spoken, at least C1 level
- Confident use of PC applications
Benefits
Comp & perks- Fully paid initial training
- Performance-based compensation
- Commission
- 100% remote work / permanently from home
- Weekends off
- Working hours Monday to Friday, 9:00 a.m. to 6:00 p.m.
- No late or night shifts
- Comprehensive training and onboarding support
- Quick start / project start at short notice
- Opportunities for long-term continued employment within the regiocom Group, subject to positive project development and strong performance