regiocom SE

Operations

• Provide technical and disciplinary leadership for the team, with a focus on Linux, SAP Basis, SRE, and databases
• Continuously develop the team’s technical focus areas and strategies
• Plan and implement security-related measures in compliance with applicable standards and requirements
• Contribute to the installation, monitoring, and support of complex IT systems, ranging from traditional servers to modern platform services
• Support certification and quality assurance activities in IT operations
• Coordinate third-level support for core systems
• Ensure efficient resolution processes for incidents and problems

IT Operations Team Lead

Call Center Representative

• Inbound first-level support for existing customers
• Technical customer support for TV, telephone, and internet issues
• Needs-based product consultation and contract optimization
• Sales engagement in every call
• Participation in a 3-week paid training program on a fixed early shift from Monday to Friday
• Working a two-shift system, with the shift schedule provided several weeks in advance

Call Center Agent, Sales

Sales

• Develop and lead a team of customer service representatives and sales specialists working from home
• Take responsibility for team performance and monitoring
• Initiate corrective measures when targets or guidelines are not met
• Maintain a strong virtual presence within the remote team and communicate with employees daily
• Conduct regular virtual team meetings, coaching sessions, and employee discussions
• Develop ideas and proposals for the continuous optimization of work processes
• Achieve outstanding sales results in the Vodafone sales project

Experienced Team Leader – Sales Project

• Provide telephone and written customer support in the energy sector
• Assist customers with questions about contracts, tariffs, bills, advance payments, and meter readings
• Handle customer inquiries as part of customer service operations
• Maintain and update customer data

Call Center Agent

Account Executive

• Identify and proactively approach potential customers in the energy industry
• Build sustainable, long-term business relationships
• Identify business challenges and position suitable services and solutions from the portfolio
• Manage sales opportunities from initial contact through proposal, negotiation, and contract closing
• Work closely with specialist and development teams
• Systematically incorporate customer requirements into proposal and solution development
• Further develop the sales pipeline and maintain relevant information in the CRM system
• Identify additional business opportunities
• Represent regiocom at customer meetings, trade fairs, and industry events
• Develop energy-industry solutions together with cross-functional teams, ranging from customer service and back-office operations to IT services and AI-powered automation

Sales Consultant – Energy Industry

• Inbound first-level support for existing customers
• Technical customer support for TV, telephone, and internet issues
• Needs-based product advice and contract optimization
• Sales engagement in every call
• Professional customer service for leading German companies in the energy and telecommunications sectors
• Participation in a three-week paid training program on a fixed early-shift schedule
• Subsequent work in a two-shift system from Monday to Sunday between 7:00 a.m. and 11:00 p.m.
• Work every second weekend, with compensatory time off during the week

Sales Call Center Agents

Customer Support

• Inbound first-level support for existing customers
• Technical customer support
• Needs-based product advice and contract optimization
• First point of contact for customers with questions about products and services
• Resolve customer inquiries confidently and empathetically
• Build strong customer relationships and increase customer satisfaction through outstanding support
• 100% inbound support for the German market on behalf of a renowned major client

Customer Service Advisor, Sales Agent

• Provide inbound first-level support for existing customers
• Assist customers with technical issues affecting TV, telephone, and internet services
• Identify customer needs and sales opportunities
• Provide needs-based product advice and optimize contracts during every customer interaction
• Present suitable Vodafone products persuasively, with a strong focus on sales
• Work 40 hours per week over 5 days in a shift-based system
• During the 5-week training period, work Monday to Friday on a permanent early shift

Customer Advisor – Sales

• First point of contact for questions about energy contracts, including payment installments, meter readings, data maintenance, invoices, and contracts
• Provide information to residential customers by phone and in writing
• Advise customers on tariffs and contracts
• Deliver professional customer service for leading German energy and telecommunications companies

Call Center Agent – Energy Project

• Provide technical and disciplinary leadership for the team, with a focus on Linux, SAP Basis, SRE, and databases
• Continuously develop the team’s technical areas of expertise and strategies
• Plan and implement security-related measures in accordance with applicable standards and compliance requirements
• Support the installation, monitoring, and administration of complex IT systems, ranging from traditional servers to modern platform services
• Support certification and quality assurance initiatives in IT operations
• Coordinate third-level support for core systems and ensure efficient resolution processes for incidents and issues

• Identify and proactively approach prospective clients in the energy industry
• Build sustainable, long-term business relationships
• Identify business challenges and position suitable services and solutions
• Manage sales opportunities from initial contact through proposal, negotiation, and contract signing
• Work closely with specialist and development teams
• Incorporate customer requirements into the development of proposals and solutions in a structured manner
• Develop the sales pipeline and maintain relevant information in the CRM system
• Identify additional business opportunities
• Attend customer meetings on-site as required
• Represent the company at trade fairs and industry events
• Help develop and position energy-industry solutions in areas such as customer service, back-office operations, IT services, and AI-powered automation

• Provide phone and written support to customers in the energy sector
• Act as the point of contact for questions about contracts, tariffs, bills, payment installments, and meter readings
• Process customer inquiries as part of customer service operations
• Maintain and update customer data
• Participate in training and onboarding

• Provide telephone and written support to customers in the energy sector
• Answer questions about contracts, tariffs, bills, advance payments, and meter readings
• Handle customer inquiries as part of the customer service team
• Maintain and update customer data

• Develop and lead a team of customer service representatives and sales specialists working from home
• Take responsibility for team performance, monitor results, and implement corrective measures when targets are not met
• Maintain a strong virtual presence within the home-based team and communicate with employees daily
• Conduct regular virtual team meetings, coaching sessions, and employee discussions
• Develop ideas and proposals for the continuous optimization of work processes
• Support and motivate the team to achieve outstanding sales results

• Provide inbound first-level support to existing customers
• Deliver technical customer support
• Provide needs-based product advice and optimize contracts
• Serve as the point of contact for customers with questions about products and services
• Resolve customer concerns confidently and empathetically
• Build customer loyalty and increase customer satisfaction
• 100% inbound service for the German market on behalf of a major client

IT Operations Team Lead

Call Center Agent, Sales

Experienced Team Leader – Sales Project

Call Center Agent

Sales Consultant – Energy Industry

Sales Call Center Agents

Customer Service Advisor, Sales Agent

Customer Advisor – Sales

Call Center Agent – Energy Project

IT Operations Team Lead

Sales Consultant – Energy Industry

Call Center Agent

Call Center Agent

Experienced Team Leader – Sales Project

Customer Advisor, Sales Agent