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regiocom SE

Call Center Agent

regiocom SE

. Provide telephone and written support to customers in the energy sector .

Posted 9/20/2026full-timeRemote • GermanyMid-LevelSenior💰 €14 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong customer service skills in the energy sector, providing effective telephone and written support while maintaining accurate customer data. Proficient in German at C1 level, facilitating clear communication with clients.

Highest-signal resume keywords
Customer Service ExperienceEnergy Sector KnowledgeGerman Language ProficiencyCall Center ExperiencePC Application Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Interpersonal SkillsCommunication SkillsProblem-Solving Skills
Industry Keywords
Customer SupportContractsTariffsBillsMeter Readings

About the role

Key responsibilities & impact
  • Provide telephone and written support to customers in the energy sector
  • Answer questions about contracts, tariffs, bills, advance payments, and meter readings
  • Handle customer inquiries as part of the customer service team
  • Maintain and update customer data

Requirements

What you’ll need
  • Experience in a call center, customer service, or customer care role
  • Experience working on an energy-sector project is preferred
  • Enjoy interacting with customers and providing advice by phone
  • Very good German language skills, both written and spoken (at least C1 level)
  • Confident using PC applications
  • Professional experience preferred; career changers are also welcome

Benefits

Comp & perks
  • 100% remote work, permanently from home
  • Working hours: Monday to Friday, 9:00 a.m. to 6:00 p.m.
  • No late shifts or night shifts
  • Fast onboarding and project start at short notice
  • Fair compensation
  • Fully paid initial training, with close support throughout training and onboarding
  • Initially limited to six months, with very good opportunities for long-term employment within the regiocom Group, subject to positive project development and strong performance