Call Center Agent

regiocom SE

. Provide phone and written support to customers in the energy sector .

Posted 9/21/2026full-timeRemote • GermanyMid-LevelSenior💰 €14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in the energy sector, with proficiency in handling inquiries related to contracts, tariffs, and billing. Possesses excellent German language skills and is adept at using PC applications for customer data management.

Highest-signal resume keywords

Customer Service ExperienceEnergy Sector KnowledgeGerman Language Proficiency (C1)Call Center OperationsData Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving Skills

Tools & Technologies

PC Applications

Industry Keywords

Energy SectorCustomer CareContractsTariffsBillingPayment InstallmentsMeter Readings

About the role

Key responsibilities & impact

Provide phone and written support to customers in the energy sector
Act as the point of contact for questions about contracts, tariffs, bills, payment installments, and meter readings
Process customer inquiries as part of customer service operations
Maintain and update customer data
Participate in training and onboarding

Requirements

What you’ll need

Experience in a call center, customer service, or customer care role
Ideally, experience working on an energy-sector project
Enjoy interacting with customers and providing advice by phone
Very good German language skills, both written and spoken (at least C1 level)
Confident use of PC applications
Residence anywhere in Germany
Full-time or part-time work possible; this specific posting is seeking multiple full-time customer service representatives
Willingness to accept an initial six-month fixed-term contract

Benefits

Comp & perks

100% remote work / permanent work-from-home arrangement
Weekends off
Working hours Monday to Friday, 9:00 a.m. to 6:00 p.m.
No late or night shifts
Fully paid initial training
Performance-based compensation and commission
Closely supported training and onboarding
Fast start / prompt project launch
Opportunities for long-term employment within the regiocom Group, subject to positive project development and strong performance