Call Center Agent – Energy Project

regiocom SE

. Provide telephone and written support to residential energy customers (inbound) .

Posted 10/19/2026full-timeRemote • GermanyJunior💰 €14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a call center environment, with expertise in handling billing inquiries and advising on energy contracts. Proficient in using PC applications and possesses advanced German language skills.

Highest-signal resume keywords

Call Center ExperienceCustomer InteractionEnergy Projects ExperienceGerman Language Skills (C1)PC Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing Inquiries HandlingMeter Readings ManagementSupplier Changes AssistanceMaster Data MaintenanceEnergy Contracts Advising

Soft Skills

Customer Service OrientationCommunication SkillsProblem-Solving Skills

Tools & Technologies

SAPMicrosoft TeamsMicrosoft OutlookWeb Browsers

Industry Keywords

Energy SectorTelecommunicationsResidential Energy CustomersTwo-Shift System

About the role

Key responsibilities & impact

Provide telephone and written support to residential energy customers (inbound)
Assist with supplier changes and master data maintenance
Handle billing inquiries and meter readings
Advise customers on energy contracts, tariffs, and advance payments
Participate in several weeks of paid, full-time onboarding during a fixed early shift
Work in a two-shift system from Monday to Friday between 8:00 a.m. and 7:00 p.m. after onboarding
Work in a virtual service center for leading German energy and telecommunications companies

Requirements

What you’ll need

At least 1 year of call center experience required
Experience with energy projects and supplier changes is preferred
Enjoy interacting with customers and providing advice by phone
Confident using PC applications such as Teams, Outlook, and web browsers; SAP experience is an advantage
Very good German language skills (C1 level)
Must reside in Germany
Career changers are not accepted; relevant professional experience is required
Willingness to work in a two-shift system and, potentially, split shifts
Full-time availability: 40 hours per week over a 5-day workweek

Benefits

Comp & perks

100% remote work from day one
Premium equipment package
Health management program and fitness club discount
Training and career development opportunities
Several weeks of paid, full-time onboarding
Permanent employment contract
Performance-based compensation