Call Center Agent – Energy Project

regiocom SE

. Provide inbound phone and written support to private customers in the energy sector .

Posted 10/22/2026full-timeRemote • GermanyJunior💰 €14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing customer support within the energy sector, including handling billing inquiries and advising on energy contracts. Proficient in managing supplier switches and maintaining customer master data while effectively utilizing PC applications and possessing strong German language skills.

Highest-signal resume keywords

Call Center ExperienceEnergy Sector KnowledgeCustomer SupportGerman Language Skills (C1)SAP Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Master Data MaintenanceBilling Inquiries HandlingSupplier SwitchingMeter Readings ManagementEnergy Contracts Advice

Soft Skills

Customer InteractionAdvisory Skills

Tools & Technologies

PC ApplicationsTeamsOutlookWeb BrowsersSAP

Industry Keywords

Energy SectorTariffsInstallment Payments

About the role

Key responsibilities & impact

Provide inbound phone and written support to private customers in the energy sector
Assist with supplier switches and customer master data maintenance
Handle billing inquiries and meter readings
Advise customers on energy contracts, tariffs, and installment payments
Participate in several weeks of paid, full-time onboarding and training
Work in a two-shift system after training; shift schedules are provided several weeks in advance

Requirements

What you’ll need

At least 1 year of call center experience required
Experience in energy-sector projects and supplier switching is preferred
Enjoy interacting with customers and providing advice by phone
Confident using PC applications such as Teams, Outlook, and web browsers; SAP experience is preferred
Very good German language skills (C1 level)
Must live in Germany
Career changers are not eligible; relevant professional experience is required
Willingness to work a 5-day, 40-hour workweek
Willingness to work a two-shift system Monday through Friday between 8:00 a.m. and 7:00 p.m.; split shifts may be possible

Benefits

Comp & perks

100% remote work from day one
Premium equipment package
Health management program and fitness center discount
Training and career development opportunities
Several weeks of paid, full-time onboarding in a permanent early shift
Permanent employment contract
Performance-based compensation