Call Center Agent, Energy Project

regiocom SE

. Provide telephone and written support to residential energy customers via inbound channels .

Posted 11/12/2026full-timeRemote • GermanyJunior💰 €14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support within the energy sector, with strong capabilities in handling billing inquiries, supplier switching, and providing advice on energy contracts. Proficient in using PC applications and possesses advanced German language skills.

Highest-signal resume keywords

Call Center ExperienceEnergy Projects ExperienceSupplier SwitchingGerman Language Skills (C1)PC Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing Inquiries HandlingMeter Readings ManagementCustomer Master Data MaintenanceEnergy Contracts AdviceTariffs Knowledge

Soft Skills

Customer InteractionAdvisory Skills

Tools & Technologies

SAPMicrosoft TeamsMicrosoft OutlookWeb Browsers

Industry Keywords

Energy SectorSupplier SwitchingResidential Energy Customers

About the role

Key responsibilities & impact

Provide telephone and written support to residential energy customers via inbound channels
Assist with supplier switches and customer master data maintenance
Handle billing inquiries and meter readings
Advise customers on energy contracts, tariffs, and advance payments
Complete several weeks of paid, full-time training on a fixed early-shift schedule
Work a two-shift system after training
Follow a shift schedule prepared several weeks in advance

Requirements

What you’ll need

At least one year of call center experience required
Experience in energy projects and supplier switching is preferred
Enjoy interacting with customers and providing advice by phone
Confident using PC applications such as Teams, Outlook, and web browsers; SAP experience is a plus
Very good German language skills (C1 level)
Must reside in Germany
Career changers are not eligible; relevant professional experience is required
Willingness to work 40 hours per week on a five-day schedule
Willingness to work a two-shift system (Monday to Friday, between 8:00 a.m. and 7:00 p.m.) and, where required, split shifts

Benefits

Comp & perks

100% remote work from day one
Premium equipment package
Corporate health management and fitness center discount
Training and career development opportunities
Several weeks of paid, full-time onboarding
Permanent employment contract
Performance-based compensation