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About the role
Key responsibilities & impact- Inbound first-level support for existing customers
- Technical customer support for TV, telephone, and internet issues
- Needs-based product consultation and contract optimization
- Sales engagement in every call
- Participation in a 3-week paid training program on a fixed early shift from Monday to Friday
- Working a two-shift system, with the shift schedule provided several weeks in advance
Requirements
What you’ll need- At least 1 year of call center experience
- Ideally, experience in technical service within the telecommunications industry
- At least 1 year of sales experience
- Consistently achieve sales targets
- Willingness to work 40 hours per week over a 5-day workweek
- Willingness to work a two-shift system from Monday to Sunday between 7:00 a.m. and 11:00 p.m.
- Ability to work every second weekend
- No secondary employment
- Very good German language skills at C1 level
- Residence in Germany
- Experience as a support and sales professional; career changers are expressly excluded
Benefits
Comp & perks- Unlimited commission potential
- Quality bonus (up to €28 per hour possible)
- Permanent employment contract
- 100% work from home – no commuting to a company location
- Premium equipment package
- Health management program and fitness studio discount
- Training and career development opportunities
- 3 weeks of paid training
- Time off during the week in lieu of weekend work