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Customer Service Advisor, Sales Agent
regiocom SE. Inbound first-level support for existing customers .
About the role
Key responsibilities & impact- Inbound first-level support for existing customers
- Technical customer support
- Needs-based product advice and contract optimization
- First point of contact for customers with questions about products and services
- Resolve customer inquiries confidently and empathetically
- Build strong customer relationships and increase customer satisfaction through outstanding support
- 100% inbound support for the German market on behalf of a renowned major client
Requirements
What you’ll need- Experience as a customer service advisor in technical support with sales responsibilities
- Very good German skills (C1 level)
- Reliable high-speed internet connection via LAN
- A quiet workspace at home
- Flexibility
- Willingness to work weekends, no more than twice per month
- Strong sales skills
Benefits
Comp & perks- Permanent employment contract from day one
- Fair compensation with the opportunity to earn substantial additional bonuses
- Intensive, fully paid on-site training in Alanya
- 100% reimbursement of travel and accommodation costs for the training
- Support from subject-matter experts, trainers, and coaches
- Premium technology package
- Training and career development opportunities through our in-house personnel development department
- Working conditions that support a healthy balance between family and career
- Meal allowance and internet allowance
- Private supplementary health insurance
- Compensatory weekdays off for weekend work