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About the role
Key responsibilities & impact- Inbound first-level support for existing customers
- Technical customer support for TV, telephone, and internet issues
- Needs-based product advice and contract optimization
- Sales engagement in every call
- Professional customer service for leading German companies in the energy and telecommunications sectors
- Participation in a three-week paid training program on a fixed early-shift schedule
- Subsequent work in a two-shift system from Monday to Sunday between 7:00 a.m. and 11:00 p.m.
- Work every second weekend, with compensatory time off during the week
Requirements
What you’ll need- At least 1 year of call center experience
- Ideally, experience in technical service within the telecommunications industry
- At least 1 year of sales experience
- Consistently achieve sales targets
- Ability to reliably work the required hours
- No secondary employment
- Very good German language skills (C1 level)
- Residence in Germany
- No career changers; proven experience as a support and sales professional is required
Benefits
Comp & perks- Permanent employment contract
- 100% remote work – no commuting to a company location
- Premium equipment package
- Health management program and gym discount
- Training and career development opportunities
- Unlimited commission potential
- Quality bonus (up to €28 per hour possible)
- Three weeks of paid training
- Compensatory time off during the week for every second weekend worked