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Customer Service Representative
Regional Finance (Regional Management Corp.). Provide exceptional support to external customers and Regional employees, primarily external customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to handle inquiries, complaints, and escalations effectively. Proficient in maintaining records and executing projects while ensuring timely follow-ups and communication.
Highest-signal resume keywords
Customer Service ExperienceBilingual In Spanish And EnglishProficient In Microsoft OfficeData Entry ProficiencyConsumer Finance Or Banking Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Entry ProficiencyCustomer Service ExperienceProficient In Microsoft OfficeInbound Contact Center ExperienceConsumer Finance ExperienceBanking Experience
Soft Skills
Excellent Oral Communication SkillsExcellent Written Communication SkillsHighly OrganizedAbility To MultitaskAbility To Manage Deadlines
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Customer InquiriesCustomer ComplaintsEscalationsSubject Matter ExpertsDigital Communication
About the role
Key responsibilities & impact- Provide exceptional support to external customers and Regional employees, primarily external customers
- Build positive, trusting relationships with clients
- Maintain up-to-date knowledge of company products and services
- Handle customer inquiries and complaints
- Work with subject matter experts to resolve customer-facing inquiries and complaints
- Handle inbound interactions via phone, email, and digital communication
- Explain additional services and products to customers
- Demonstrate understanding of basic system functionalities
- Resolve disputes and complaints
- Forward questions or concerns to the appropriate department or branch
- Complete timely customer and employee follow-ups
- Address escalations and engage subject matter experts for resolution
- Engage executive leadership when necessary
- Maintain records of customer interactions and transactions
- Execute projects as directed by management
- Perform additional assigned duties
Requirements
What you’ll need- High School Diploma or equivalent
- Must pass drug screening, criminal and credit background checks
- Proficient in Microsoft Office
- Prior customer service experience
- Excellent oral and written communication skills
- Ability to work in a fast-paced and changing environment
- Highly organized
- Ability to multitask
- Ability to manage deadlines
- Data entry proficiency
- Bilingual in Spanish and English
- Experience in an inbound contact center environment preferred
- Consumer Finance or Banking experience preferred
Benefits
Comp & perks- Professional development experiences
- Career paths and leadership opportunities
- Equal opportunity and non-discrimination protections