Regional Finance (Regional Management Corp.)

Customer Support

• Provide exceptional support to external customers and Regional employees, primarily external customers
• Build positive, trusting relationships with clients
• Maintain up-to-date knowledge of company products and services
• Handle customer inquiries and complaints
• Work with subject matter experts to resolve customer-facing inquiries and complaints
• Handle inbound interactions via phone, email, and digital communication
• Explain additional services and products to customers
• Demonstrate understanding of basic system functionalities
• Resolve disputes and complaints
• Forward questions or concerns to the appropriate department or branch
• Complete timely customer and employee follow-ups
• Address escalations and engage subject matter experts for resolution
• Engage executive leadership when necessary
• Maintain records of customer interactions and transactions
• Execute projects as directed by management
• Perform additional assigned duties

Explore Customer Service Representative at Regional Finance (Regional…. Review requirements and application details.

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Customer Service Representative