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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient check-in processes, including verifying patient information and managing insurance estimates. Exhibits strong customer service skills and the ability to multitask effectively in a fast-paced healthcare environment.
Highest-signal resume keywords
Patient Check-InCustomer ServiceHIPAA ComplianceRadiology Information SystemOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Information VerificationInsurance EstimationDocument ScanningAppointment SchedulingCash Handling
Soft Skills
ProfessionalismFlexibilityEffective CommunicationProblem-SolvingAttention to Detail
Tools & Technologies
Radiology Information SystemKiosk SystemsComputer Proficiency
Industry Keywords
HIPAACDC GuidelinesPatient CareCustomer Service Experience
About the role
Key responsibilities & impact- Check in patients for exams upon arrival
- Verify patient information, date of birth, insurance, and exam orders
- Enter patient information into the Radiology Information System and other software systems
- Scan necessary documents into patient records
- Assist patients with obtaining medical records while complying with HIPAA
- Help patients complete kiosk questions and appointment forms
- Ensure insurance estimates are accurate and resolve errors before completing check-in
- Collect copayments, coinsurance, and deductibles according to patient payment policy
- Run end-of-day cash reports and balance the cash drawer
- Keep the work area and patient waiting areas clean
- Ensure patients follow CDC personal protective equipment guidelines
- Protect patient privacy and maintain professional etiquette
- Provide general patient-care information and answer patient questions and phone calls
- Assist with scheduling appointments and supporting other departments as needed
- Monitor patient arrival through virtual and express check-in
- Call patients ahead of appointments to confirm information
- Confirm appointments and help ensure schedules are fully utilized
- Maintain patient flow and coordinate with technologists regarding patient needs
- Attend meetings and training sessions, including occasional sessions outside regular working hours
- Travel to other locations when required by business needs
- Support the corporation’s mission, vision, and values
Requirements
What you’ll need- High school or equivalent (required)
- One (1) year certificate from college or technical school (preferred)
- One (1) year of experience in a similar role/customer service (preferred)
- Reliable and trustworthy
- Excellent customer service skills
- Professionalism
- Flexibility regarding schedule, responsibilities, and priorities
- Ability to work independently and as a member of a team
- Strong organizational skills and attention to detail
- Exceptional listening skills and willingness to learn
- Effective written and verbal communication
- Great problem-solving skills
- Ability to multitask in a fast-paced environment
- Ability to use computers efficiently and adapt to advanced technology
- Ability to travel to other sites based on business necessity
- Ability to stand, walk, sit, and type information into a computer
- Ability to work Monday-Friday, 11:00 AM-8:00 PM
Benefits
Comp & perks- $500 sign-on bonus paid in two installments: $250 after 30 days of employment and $250 after 90 days of employment
- Full-time hourly, non-exempt employment