Bilingual Loan Servicing Account Specialist – Collections

Regions Bank

. Conduct inbound and outbound calls to resolve delinquency status of past-due customer accounts .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $41,903 - $49,883 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and relationship-building skills while effectively managing account delinquency through collections and negotiation. Proficient in Microsoft Excel and Word, with a focus on compliance and attention to detail in documentation and process improvements.

Highest-signal resume keywords

Collections And Negotiation SkillsBilingual In Spanish And EnglishProficient In Microsoft ExcelStrong Customer Service SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CollectionsRepayment PlansAccount ManagementDocumentation ReviewChange ManagementCompliance InterpretationProcess ImprovementFast-Paced Environment AdaptabilityDetailed OrientationMicrosoft Word

Soft Skills

Strong Organization SkillsCustomer Relationship BuildingAttention To Detail

Tools & Technologies

Microsoft ExcelMicrosoft Word

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Risk ManagementCybersecurity PracticesDelinquency StatusCustomer AccountsDocumentation Clarification

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Conduct inbound and outbound calls to resolve delinquency status of past-due customer accounts
Call customers about early delinquency account statuses
Work with customers to resolve account delinquency while minimizing company interest losses
Implement repayment plans and collect delinquent payments
Ensure files and paperwork are properly and accurately completed
Comply with risk management programs, rules and regulations, and cybersecurity practices
Identify opportunities for and support process improvements
Apply disciplined change management practices
Contact outside parties to collect or clarify documentation
Track working time and comply with scheduled shifts, including one evening per week and one Saturday per month
Complete onsite training and potentially transition to a hybrid schedule after training

Requirements

What you’ll need

High School Diploma or GED
Must pass any assessment associated with the position
Must be fluent in both Spanish and English
Proficient in Microsoft Excel and Word
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Strong customer service skills
Strong organization skills
Ability to work in a fast-paced environment
Detailed oriented
Customer service and relationship-building skills
Collections and negotiation skills, including discussing past-due accounts and establishing repayment plans
Attention to detail and accuracy in reviewing account information and documenting customer interactions
Reliable home internet connection for hybrid work
Proximity to either Hattiesburg, MS or Kingwood, TX is required
Full attendance expected throughout training and onboarding

Benefits

Comp & perks

Incentive eligibility and formulaic performance-based incentive plan
Paid vacation/sick time
401(k) with company match
Medical, dental, and vision benefits
Disability benefits
Health Savings Account
Flexible Spending Account
Life insurance
Parental leave
Employee Assistance Program
Associate Volunteer Program
Hybrid schedule eligibility after successful completion of training
Work from home two days per week for eligible hybrid employees
Remote work for assigned Saturday shifts for associates scheduled to work Saturday
Overtime eligibility for hours worked over 40 per week