Information Technology Application Support Analyst – Planview

Regions Bank

. Serve as the primary technical support resource and Subject Matter Expert for the Planview platform .

Posted 10/9/2026full-timeUnited StatesSeniorLead💰 $105,057 - $134,270 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Planview platform configuration, project portfolio management, and troubleshooting complex application issues. Proficient in compliance with risk management and cybersecurity practices while effectively communicating technical solutions to non-technical users.

Highest-signal resume keywords

Planview Platform ExpertiseProject Portfolio ManagementTroubleshooting Complex IssuesCompliance with RegulationsApplication Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application ConfigurationRoot Cause AnalysisFinancial ManagementWorkflow ConfigurationDatabase Record AnalysisExecutive Dashboard CreationKPI InterpretationResource Capacity PlanningIncident Response CoordinationChange Management

Soft Skills

Excellent Communication SkillsProblem-SolvingLeadership

Tools & Technologies

Planview

Industry Keywords

Risk ManagementCybersecurity PracticesProject Lifecycle ManagementRegulatory ComplianceProcess Improvement

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Serve as the primary technical support resource and Subject Matter Expert for the Planview platform
Troubleshoot complex issues involving project portfolios, resource management, financial management, and workflow configuration
Obtain application design and functionality information to propose solutions to end users
Respond to client inquiries concerning software operation and troubleshoot system software and operator complications
Monitor routine and critical processes and workflows to identify problem trends
Configure and maintain Planview system settings, business rules, workflows, security roles, permissions, and organizational hierarchies
Assist with application implementations and configuration
Perform root cause analysis and provide technical solutions to production-related application errors
Perform application testing in various environments
Lead application patching, release deployments, vendor upgrades, and post-release validation activities
Deploy service releases, patches, requests, and customizations, including those subject to regulatory and compliance deadlines
Participate in after-hours support, production deployments, and major incident response activities as required
Resolve complex problems or issues
Oversee multiple processes and act as a procedural expert regarding policies, guidelines, or processes
Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices
Identify and support process improvements and apply disciplined change management practices
Act as lead to less experienced associates and/or subject matter expert

Requirements

What you’ll need

Bachelor's degree in a related field and seven (7) years of related experience, or Associate's degree in related field and nine (9) years of related experience, or High School Diploma and eleven (11) years of experience
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to communicate technical problems and solutions to non-technical users
Excellent written and verbal communication skills
Experience analyzing application logs, database records, and integration transactions for troubleshooting purposes
Knowledge of Planview Portfolio and Resource Management (PPM) capabilities
Understanding of project portfolio governance, project lifecycle management, and resource capacity planning
Ability to create and interpret executive dashboards, portfolio reports, KPIs, and financial reporting metrics
Ability to lead troubleshooting efforts during critical incidents and coordinate cross-functional resolution activities
Applicants must be currently authorized to work in the United States on a full-time basis
Must be within a reasonable driving distance to Birmingham, AL, Atlanta, GA, or Charlotte, NC

Benefits

Comp & perks

Opportunity to participate in the Long Term Incentive Plan
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program