Relationship Banker I

Regions Bank

. Provide an exceptional customer experience on the cash line and on the phone .

Posted 11/6/2026full-timeNashville • Tennessee • United StatesMid-LevelSenior💰 $39,601 - $46,880 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively managing transactions and inquiries while building lasting relationships. Proficient in digital banking solutions and operational risk management, ensuring adherence to banking regulations and procedures.

Highest-signal resume keywords

Customer ExperienceCash HandlingDigital Banking SolutionsRelationship BuildingOperational Risk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash TransactionsDeposits ProcessingWithdrawals ProcessingPayments ProcessingProblem ResolutionTyping ProficiencyAttention to MonitorLifting Up to 20 PoundsAdherence to PoliciesMulti-Priority Management

Soft Skills

Strong Customer FocusCommunication SkillsTeam CollaborationRelationship BuildingTime Management

Tools & Technologies

Digital Banking PlatformsATM SystemsComputer Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Banking RegulationsCustomer ServiceOperational RisksBranch TargetsConsumer Products

About the role

Key responsibilities & impact

Provide an exceptional customer experience on the cash line and on the phone
Process deposits, withdrawals, payments, and other typical teller transactions
Answer customer inquiries regarding products and services
Fulfill servicing requests, including new/replacement cards, information changes, PIN resets, check reorders, and basic problem resolution
Develop customer relationships and remain informed about customers’ relationships with the bank
Educate customers on consumer products and digital solutions, including mobile, online, and ATM offerings
Assist branch and team members with basic tasks to resolve customer problems
Refer customers with complex financial goals and needs to internal experts
Follow bank processes, procedures, laws, and regulations
Manage, identify, and report operational risks
Achieve branch targets by identifying customer needs and providing guidance on Regions’ solutions
Conduct outbound calls using customer and prospect lead lists when needed
Track hours worked over 40 per week

Requirements

What you’ll need

High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods of time
Ability to lift up to twenty (20) pounds
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills

Benefits

Comp & perks

Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Incentive eligibility / formulaic incentive plan
Overtime eligibility under the Fair Labor Standards Act