Relationship Banker I

Regions Bank

. Provide an exceptional customer experience on the cash line and on the phone .

Posted 9/29/2026full-timeNashville • Tennessee • United StatesMid-LevelSenior💰 $39,601 - $46,880 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by providing exceptional experiences and effectively managing cash transactions. Proficient in educating customers on digital banking solutions and maintaining compliance with banking regulations.

Highest-signal resume keywords

Customer Service ExperienceCash HandlingDigital Banking SolutionsRelationship BuildingOperational Risk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash TransactionsDeposits ProcessingWithdrawals ProcessingPayments ProcessingProblem ResolutionTyping ProficiencyAttention to DetailMulti-Priority ManagementFinancial Product KnowledgeCompliance Adherence

Soft Skills

Strong CommunicationCustomer FocusTeam CollaborationRelationship DevelopmentAdaptability

Tools & Technologies

Digital Banking PlatformsATM SystemsComputer Proficiency

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Banking RegulationsCustomer ExperienceBranch OperationsFinancial ServicesConsumer Products

About the role

Key responsibilities & impact

Provide an exceptional customer experience on the cash line and on the phone
Process deposits, withdrawals, payments, and other typical teller transactions
Answer customer inquiries regarding products and services
Fulfill basic servicing requests, including new/replacement cards, information changes, PIN resets, check reordering, and basic problem resolution
Develop relationships with customers and remain informed about their relationship with the bank
Educate customers on consumer products and digital solutions, including mobile, online, and ATM offerings
Assist branch and fellow team members with basic tasks to resolve customer issues
Refer customers to internal experts when complex financial goals and needs are identified
Follow bank processes, procedures, laws, and regulations
Complete duties delegated and assigned by the Branch Manager
Manage, identify, and report operational risks
Achieve branch targets by identifying customer needs and providing guidance about Regions’ solutions
Make outbound calls using customer and prospect lead lists when needed
Educate customers on emerging technology and assist with their financial needs

Requirements

What you’ll need

High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods of time
Ability to lift up to twenty (20) pounds
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills
One (1) year of banking, cash-handling, and/or customer service experience (preferred)

Benefits

Comp & perks

Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Incentive-eligible formulaic incentive plan
Overtime eligibility for hours worked in excess of 40 per week