Relationship Banker I

Regions Bank

. Provide an exceptional customer experience on the cash line and on the phone .

Posted 10/27/2026full-timeNashville • Tennessee • United StatesMid-LevelSenior💰 $39,601 - $46,880 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by providing exceptional experiences and effectively resolving inquiries and transactions. Proficient in cash handling, digital banking solutions, and adhering to banking regulations while managing operational risks.

Highest-signal resume keywords

Customer Service ExperienceCash Handling SkillsDigital Banking KnowledgeRelationship BuildingRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash TransactionsDeposits ProcessingWithdrawals ProcessingPayments ProcessingProblem ResolutionOperational Risk ManagementTyping ProficiencyDigital Solutions EducationMulti-Priority ManagementCustomer Inquiry Response

Soft Skills

Strong Customer FocusEffective CommunicationTeam CollaborationRelationship BuildingAttention to Detail

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

BankingCustomer ExperienceBranch OperationsFinancial ServicesConsumer Products

About the role

Key responsibilities & impact

Provide an exceptional customer experience on the cash line and on the phone
Process deposits, withdrawals, payments, and other typical teller transactions
Answer customer inquiries regarding products and services
Fulfill servicing requests including new/replacement cards, information changes, PIN resets, reordering checks, and basic problem resolution
Develop relationships with customers and remain informed about their relationship with the bank
Educate customers on consumer products and digital solutions, including mobile, online, and ATM offerings
Assist branch and team members with basic tasks to resolve customer problems
Refer customers to internal experts when complex financial needs are identified
Follow bank processes, procedures, laws, and regulations
Manage, identify, and report operational risks
Achieve branch targets by identifying customer needs and providing guidance on Regions’ solutions
Conduct outbound calls using customer and prospect lead lists when needed
Complete duties delegated and assigned by the Branch Manager

Requirements

What you’ll need

High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods of time
Ability to lift up to twenty (20) pounds
One (1) year of banking, cash-handling, and/or customer service experience (preferred)
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills

Benefits

Comp & perks

Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Incentive Pay Plans
Overtime eligibility under the Fair Labor Standards Act