Relationship Banker I

Regions Bank

. Provide an exceptional customer experience on the cash line and phone .

Posted 10/22/2026full-timeTupelo • Mississippi • United StatesMid-LevelSenior💰 $35,641 - $42,192 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by providing exceptional experiences and resolving inquiries effectively. Proficient in cash handling, digital banking solutions, and adhering to banking regulations while achieving branch targets.

Highest-signal resume keywords

Customer Service ExperienceCash Handling SkillsDigital Banking KnowledgeRelationship BuildingRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash TransactionsDeposits ProcessingWithdrawals ProcessingPayments ProcessingProblem ResolutionTyping ProficiencyOperational Risk ManagementCustomer Inquiry ResponseDigital Solutions EducationBranch Target Achievement

Soft Skills

Strong Customer FocusCommunication SkillsMulti-Priority ManagementTeam CollaborationRelationship Development

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

BankingCustomer ExperienceFinancial ServicesBranch OperationsConsumer Products

About the role

Key responsibilities & impact

Provide an exceptional customer experience on the cash line and phone
Process deposits, withdrawals, payments, and other typical teller transactions
Answer customer inquiries regarding products and services
Fulfill servicing requests, including new/replacement cards, information changes, PIN resets, check reordering, and basic problem resolution
Develop relationships with customers and remain informed about their relationship with the bank
Educate customers on consumer products and digital solutions, including mobile, online, and ATM offerings
Assist branch and team members with basic customer problem resolution
Refer customers with complex financial goals and needs to internal experts
Follow bank processes, procedures, laws, and regulations
Complete duties assigned by the Branch Manager
Manage, identify, and report operational risks
Achieve branch targets by identifying customer needs and providing guidance on Regions’ solutions
Make outbound calls from customer and prospect lead lists when needed
Track hours worked over 40 per week

Requirements

What you’ll need

High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods of time
Ability to lift up to twenty (20) pounds
One (1) year of banking, cash-handling, and/or customer service experience (preferred)
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills

Benefits

Comp & perks

Incentive eligible; participation in a formulaic incentive plan
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program