Relationship Banker II

Regions Bank

. Meet with customers and prospects in person and by phone to determine financial needs .

Posted 9/23/2026full-timeKnoxville • Tennessee • United StatesMid-LevelSenior💰 $43,814 - $52,402 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and financial product knowledge, with a strong focus on achieving branch targets and providing exceptional customer service. Proficient in digital banking solutions and compliance with banking regulations.

Highest-signal resume keywords

Customer Relationship ManagementFinancial Product KnowledgeDigital Banking SolutionsNMLS RegistrationCash Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash TransactionsLoan TypesDeposit TypesCustomer Needs AssessmentOperational Risk Management

Soft Skills

Relationship-BuildingStrong CommunicationCustomer FocusProblem ResolutionMulti-Priority Management

Tools & Technologies

Digital Banking PlatformsComputer Proficiency

Certifications & Qualifications

NMLS Registration

Industry Keywords

Banking RegulationsCustomer ExperienceBranch TargetsConsumer ProductsBusiness Products

About the role

Key responsibilities & impact

Meet with customers and prospects in person and by phone to determine financial needs
Proactively offer appropriate products, services, and guidance to help customers achieve financial goals
Achieve branch targets and goals by identifying customer needs and recommending Regions’ solutions
Conduct outbound calls using customer and prospect lead lists
Expand existing customer relationships and acquire new customers
Educate and advise customers on Consumer and Business products and services, including loan and deposit types
Educate customers on mobile, online, and ATM digital solutions
Share responsibility for greeting customers and processing transactions
Provide a consistent optimal customer experience
Own and resolve customer issues
Refer customers with complex needs to internal experts
Follow bank processes, procedures, laws, and regulations
Complete duties assigned by the Branch Manager
Manage, identify, and report operational risks as a branch team member

Requirements

What you’ll need

High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods of time
Ability to lift up to twenty (20) pounds
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS)
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Excellent relationship-building skills
Strong communication and customer focus

Benefits

Comp & perks

Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Commission incentive plan
Formulaic incentive plan
Overtime eligibility for hours worked in excess of 40 per week