Relationship Banker II

Regions Bank

. Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions .

Posted 9/15/2026full-timeKnoxville • Tennessee • United StatesMid-LevelSenior💰 $43,814 - $52,402 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and relationship management, with a strong focus on achieving branch targets and providing tailored financial solutions. Proficient in cash handling, banking processes, and compliance with regulations.

Highest-signal resume keywords

Customer Service ExperienceCash Handling SkillsNMLS RegistrationBanking KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash TransactionsBanking ProceduresFinancial Product KnowledgeDigital Banking SolutionsCustomer Needs Assessment

Soft Skills

Problem SolvingInterpersonal SkillsAttention to DetailAdaptabilityTeam Collaboration

Tools & Technologies

Computer ProficiencyElectronic Communication Tools

Certifications & Qualifications

High School Diploma or GEDLife Insurance License (Preferred)

Industry Keywords

Consumer ProductsBusiness ProductsOperational Risk ManagementBanking RegulationsCustomer Experience

About the role

Key responsibilities & impact

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions
Conduct outbound phone calls using customer and prospect lead lists to expand existing relationships and acquire new customers
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit types
Educate customers on mobile, online, and ATM digital banking solutions
Provide an optimal customer experience, including greeting customers and processing transactions
Own and resolve customer issues
Refer customers with complex financial goals and needs to internal experts
Follow bank processes, procedures, laws, and regulations
Complete duties delegated and assigned by the Branch Manager
Identify and report operational risks while ensuring sound banking practices
Meet with customers and prospects in person and by phone to determine financial needs and offer appropriate products, services, and guidance

Requirements

What you’ll need

High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods of time
Ability to lift up to twenty (20) pounds
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS)
Bachelor’s degree (preferred)
Life Insurance License (preferred)
One (1) year of cash-handling, banking, and/or customer service experience (preferred)

Benefits

Comp & perks

Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Commission incentive plan
Formulaic incentive plan