Relationship Banker II

Regions Bank

. Meet with customers and prospects in person and by phone to determine financial needs .

Posted 10/5/2026full-timeHialeah • Florida • United StatesMid-LevelSenior💰 $48,426 - $57,918 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and financial product knowledge, with a strong focus on providing exceptional customer service and resolving issues effectively. Proficient in cash handling, digital banking solutions, and adhering to banking regulations.

Highest-signal resume keywords

Customer Relationship ManagementCash Handling ExperienceDigital Banking SolutionsStrong Communication SkillsNMLS Registration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash TransactionsBanking ProceduresFinancial Product KnowledgeCustomer ServiceDigital Banking AssistanceOperational Risk ManagementTyping ProficiencyTime ManagementProblem ResolutionRelationship Building

Soft Skills

Excellent CommunicationCustomer FocusAbility to Handle Multiple PrioritiesInterpersonal SkillsBilingual Communication

Tools & Technologies

Online Banking PlatformsATM SystemsCustomer Relationship Management SoftwarePhone Communication SystemsComputer Proficiency

Certifications & Qualifications

High School Diploma or GEDNMLS RegistrationLife Insurance License

Industry Keywords

Banking RegulationsFinancial ServicesConsumer ProductsBusiness ProductsOperational Risks

About the role

Key responsibilities & impact

Meet with customers and prospects in person and by phone to determine financial needs
Offer appropriate products, services, and guidance to help customers achieve financial goals
Achieve branch targets and goals by identifying customer needs and providing guidance on Regions’ solutions
Conduct outbound phone calls using generated customer and prospect lead lists
Expand existing customer relationships and acquire new customers
Educate and advise customers on Regions’ consumer and business products and services, including loans and deposits
Educate customers on mobile, online, ATM, and other digital banking solutions
Provide an optimal customer experience, including greeting customers and processing transactions
Own and resolve customer issues
Refer customers to internal experts when complex financial needs are identified
Follow bank processes, procedures, laws, and regulations
Complete duties delegated and assigned by the Branch Manager
Manage, identify, and report operational risks as a branch team member
Track time worked over 40 hours per week for overtime purposes

Requirements

What you’ll need

High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods of time
Ability to lift up to twenty (20) pounds
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS)
Bachelor’s degree preferred
Life Insurance License preferred
One (1) year of cash-handling, banking, and/or customer service experience preferred
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Excellent relationship-building skills
Strong communication and customer focus
Bilingual candidate, English and Spanish, preferred

Benefits

Comp & perks

Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Commission incentive plan
Formulaic incentive plan