Product Expert – Data Content, Customs and Foreign Trade

Reguvis

. Serve as the first point of contact for customers and business partners with support inquiries relating to the Customs & Foreign Trade product portfolio .

Posted 10/16/2026full-timeLimburg an der Lahn • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customs and Foreign Trade products, with a strong focus on customer support and integration of foreign-trade data into software solutions. Proficient in analyzing customer needs and collaborating with teams to optimize processes and implement improvements.

Highest-signal resume keywords

Customer Service ExperienceForeign-Trade Data IntegrationCustoms Tariffs KnowledgeProficient in MS OfficeGerman and English Skills (C1 Level)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Foreign-Trade Data ProductsCustoms TariffsSanctions ListsRules of OriginOperational Product MaintenanceQuotation PreparationLicense DeterminationOrder ProcessingAnalytical Skills

Soft Skills

Confident CommunicationCustomer FocusResilienceTeam SpiritStructured Approach

Tools & Technologies

SAP GTSKlopotekHubSpot

Certifications & Qualifications

Vocational Training in Commercial or Technical Field

Industry Keywords

CustomsForeign TradeComplianceCustomer CareCustomer Success

About the role

Key responsibilities & impact

Serve as the first point of contact for customers and business partners with support inquiries relating to the Customs & Foreign Trade product portfolio
Handle technical support inquiries promptly and with a solution-oriented approach
Develop an in-depth understanding of products such as TARIFE Premium / Export, HADDEX Sanctions Lists, and Rules of Origin & Preferential Origin, and learn about practical use cases
Support customers and partners in integrating the products into their system landscapes
Identify customer needs and incorporate them into product development and process optimization
Implement improvements in collaboration with subject-matter colleagues and IT
Perform operational product maintenance and ensure reliable documentation
Provide cover for quotation preparation, license determination, and order processing during peak periods and vacations
Resolve customer inquiries across all internal interfaces

Requirements

What you’ll need

Successfully completed vocational training in a commercial or technical field
Practical experience using foreign-trade data products and integrating them into software solutions
Familiarity with customs tariffs, sanctions lists, and rules of origin
Initial professional experience in customer service, Customer Care, or Customer Success, ideally in customs, foreign trade, or compliance
Proficient use of MS Office
Ideally, initial experience with SAP GTS, Klopotek, HubSpot, or comparable systems
Confident communication skills and a conscientious, structured approach to work
Strong analytical skills
Very good German and English skills at C1 level
Customer focus, resilience, team spirit, and the ability to develop sustainable solutions

Benefits

Comp & perks

Mobile office and a 35-hour workweek enable flexible and hybrid working arrangements
Opportunity to actively shape processes, structures, and systems
Support for individual professional development and knowledge sharing
Open communication, streamlined decision-making, and collaboration on equal footing
Job ticket
Health and wellness initiatives
Benefits such as Urban Sports Club and Gympass
Permanent employment contract