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Content Marketing Manager

• Serve as the first point of contact for customers and business partners with support inquiries regarding the Customs & Foreign Trade product portfolio
• Handle support inquiries promptly and with a solution-oriented approach
• Develop a strong understanding of the product portfolio (TARIFE Premium / Export, HADDEX Sanctions Lists, Rules of Origin & Preferences) and practical use cases
• Support customers and partners with integration into their system landscapes
• Identify customer needs and feed them into product development and process optimization
• Implement improvements in collaboration with subject-matter colleagues and IT
• Perform operational product maintenance
• Maintain reliable documentation
• Provide cover for quotation preparation, license determination, and order processing during peak periods and vacation absences
• Handle customer requests across all internal interfaces

Product Expert, Customs and Foreign Trade Data Content

Manager

• Technically and functionally administer and further develop various tools and systems
• Align applications with team workflows and requirements
• Initially focus on HubSpot, particularly Service Hub
• Collaborate closely with Customer Service to analyze existing processes, identify pain points, and develop practical technical solutions
• Translate business requirements into technical configurations, including workflows, automations, ticketing processes, and dashboards
• Identify weaknesses and jointly prioritize improvement measures
• Drive the implementation of improvements
• Collaborate with the Director of Business Systems & Processes, the Digital Solutions team, and Customer Service

Business Application Manager

• First point of contact for customers and business partners regarding support requests related to the Customs & Foreign Trade product portfolio
• Prompt, solution-oriented handling of customers’ technical inquiries
• Support with the integration of TARIFE Premium / Export, HADDEX sanctions lists, and Rules of Origin & Preferences into customers’ system environments
• Identify customer needs and incorporate them into product development and process optimization
• Implement improvements together with specialist colleagues and IT
• Operational maintenance of the products
• Reliable documentation
• Provide cover for preparing quotations, determining licenses, and processing orders during peak periods and vacation absences
• Support customers across internal interfaces

Product Expert, Customs and Foreign Trade Data Content

Business Application Manager

Product Expert – Data Content, Customs and Foreign Trade