International Director of Member Services – Europe

Relais & Châteaux

. Coordinate the work of an international team composed of 12 Delegation Directors located throughout the world .

Posted 10/27/2026full-timeRemoteLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong managerial skills in leading international teams and coordinating diverse delegations while fostering relationships within the hospitality and restaurant industry. Proficient in planning and executing member meetings and deploying services effectively across geographic locations.

Highest-signal resume keywords

Managerial SkillsInterpersonal SkillsHospitality Industry KnowledgeBilingual: English / FrenchInternational Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship DevelopmentTeam CoordinationSupport for Junior Profiles

Tools & Technologies

HR ToolsRecruitment WebsiteATS

Industry Keywords

Hospitality IndustryRestaurant SectorLuxury SectorInternational Team ManagementDelegation Coordination

About the role

Key responsibilities & impact

Coordinate the work of an international team composed of 12 Delegation Directors located throughout the world
Support Delegation Directors and coordinators assisting members across the Association’s 20 geographic delegations
Help deploy services and programs initiated by Headquarters
Prepare and implement local action plans decided within each delegation
Coordinate the work of the Employer Brand team, composed of 2 people
Ensure the best use of HR tools provided to members, including the recruitment website and ATS
Promote the network to relevant schools and institutions capable of providing talent to members
Plan and organize the Association’s main member meetings throughout the year
Organize national or regional delegation meetings and business-specific meetings for chefs, sales teams, and human resources teams
Ensure proper execution of member meetings

Requirements

What you’ll need

Proven and solid managerial skills leading a team spread across many countries internationally
Experience managing experienced and autonomous profiles
Experience supporting more junior profiles with strong potential
Strong interpersonal skills and ability to develop relationships with the Association’s members across all countries
In-depth knowledge of the hospitality and restaurant industry
Genuine interest in the hospitality and restaurant sector
Understanding of the luxury sector of this industry
International profile; experience in several different countries is valued
Bilingual: English / French
One additional language, such as Spanish, German or Italian, would be appreciated
Strong desire to travel
Approximately 50% of the year travelling around the world

Benefits

Comp & perks

Employees can work remotely
Approximately 50% of the year travelling around the world