Customer Care Representative – International

Reliable Safety & Flow Corporation

. Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.

Posted 11/3/2026full-timeRomeoville • Illinois • United StatesMid-LevelSenior💰 $20 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Customer Service with a focus on first-contact resolution, effective communication, and problem-solving. Proficient in utilizing ERP and CRM systems to enhance customer interactions and drive process improvements.

Highest-signal resume keywords

B2B Customer ServiceERP ProficiencyCRM ExperienceConflict ResolutionProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

First-Contact ResolutionRMA ProcessingRFQ ProcessingKPI MonitoringTechnical Issue Resolution

Soft Skills

Excellent Communication SkillsPatienceEmpathyCalm Under PressureAdaptability

Tools & Technologies

CRM SystemERP PlatformPower BI Dashboards

Industry Keywords

Customer InquiriesCustomer ExperienceProcess ImprovementsCross-Functional CollaborationCustomer-Focused Solutions

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
Assist customers with product and service-related questions, technical issues, and account management.
Resolve customer complaints and concerns with patience, empathy, and efficiency.
Process RMA’s, credits, and debits in the company portal/CRM.
Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform.
Identify opportunities for process improvements to enhance the overall customer experience.
Stay up to date on product/service offerings, policies, and procedures.
Accurately document customer interactions and transactions in ASC’s CRM system.
Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
Monitor KPI’s in the Power BI Dashboards to ensure best-in-class service.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's degree or equivalent work experience in a B2B Customer Service role.
Excellent communication skills (verbal and written) with ability to handle conflict resolution.
Strong problem-solving abilities with a customer-focused mindset.
Ability to remain calm and composed under pressure.
Proficiency working in a ERP.
CRM experience is a plus.
Flexibility to work in a fast-paced environment and adapt to changing priorities.