Reliable Safety & Flow Corporation

Customer Support

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency.
• Process RMA’s, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
• Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform.
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings, policies, and procedures.
• Accurately document customer interactions and transactions in ASC’s CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPI’s in the Power BI Dashboards to ensure best-in-class service.
• Perform other duties as assigned.

Explore Customer Care Representative – International at Reliable Safety & Flow Corporation. Review requirements and application details.

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Customer Care Representative – International