Junior Payments & Fraud Agent

Reliato Ltd

. Conduct payments investigations .

Posted 9/15/2026full-timeKiti • CyprusJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting payments investigations, identifying fraudulent activities, and implementing KYC and anti-fraud policies. Proficient in processing customer payments accurately and maintaining strong relationships with various teams to enhance operational efficiency.

Highest-signal resume keywords

Payments InvestigationsKYC ImplementationFraud DetectionCustomer Payment ProcessingStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud AnalysisTransaction MonitoringRecord KeepingAttention to DetailOrganizational Skills

Soft Skills

Team PlayerAbility to Meet Deadlines

Tools & Technologies

Fraud Monitoring ApplicationsMicrosoft Office

Industry Keywords

Anti-Fraud PoliciesCustomer ServicePayment Service ProvidersChargeback Prevention

About the role

Key responsibilities & impact

Conduct payments investigations
Proactively identify players receiving ineligible bonuses and apply appropriate resolution processes
Suggest improvements to tools and procedures
Professionally handle related customer and support queries
Process incoming and outgoing customer payments in a timely and error-free manner
Follow up proactively on payment-related issues and customer queries
Liaise with third parties such as payment service providers
Determine fraudulent activity and act according to agreed procedures regarding transaction acceptance, account blocking, and further checks
Minimise fraud loss and chargeback rates through prevention, detection, and investigation of fraudulent or suspected transactions and accounts
Investigate suspicious alerts from fraud monitoring applications, Customer Service, or other sources, maintaining related records and documentation
Analyse customer records to link unidentified accounts to known or suspected fraudulent activity
Use automated or other systems to verify customers and validate documentation for KYC purposes
Analyse reported fraud cases to identify new and emerging fraud trends
Maintain and review online customer accounts and activity
Maintain close working relationships with Marketing, Customer Services, Affiliates, and other teams

Requirements

What you’ll need

Graduation of high school or post-secondary school (EQF Level 3 or the equivalent)
Work Experience preferably one year in a similar position
Strong communication skills
Good organizational skills
Meticulous with a high level of attention to detail
Ability to meet deadlines
Ability to work well with others and be a team-player
Understanding and implementing KYC and anti-fraud policies
Knowledge of Internet-related software and Microsoft Office applications
Ability to work on a shift basis Monday to Sunday, based on 40 hours per week

Benefits

Comp & perks

Comprehensive Health Insurance
LYRA Wellbeing Support — Confidential, expert support to help you navigate life's ups and downs.
Hybrid Working Model — flexibility to work from home and in the office.
Work From Anywhere — enjoy the freedom to work overseas for part of the year.
Gym Allowance
Fresh Fruit Mondays
Regular Team Events — fun socials, celebrations, and unforgettable moments.
Work Anniversary Cake