Reliato Ltd

Agent

• Conduct payments investigations
• Proactively identify players receiving ineligible bonuses and apply appropriate resolution processes
• Suggest improvements to tools and procedures
• Professionally handle related customer and support queries
• Process incoming and outgoing customer payments in a timely and error-free manner
• Follow up proactively on payment-related issues and customer queries
• Liaise with third parties such as payment service providers
• Determine fraudulent activity and act according to agreed procedures regarding transaction acceptance, account blocking, and further checks
• Minimise fraud loss and chargeback rates through prevention, detection, and investigation of fraudulent or suspected transactions and accounts
• Investigate suspicious alerts from fraud monitoring applications, Customer Service, or other sources, maintaining related records and documentation
• Analyse customer records to link unidentified accounts to known or suspected fraudulent activity
• Use automated or other systems to verify customers and validate documentation for KYC purposes
• Analyse reported fraud cases to identify new and emerging fraud trends
• Maintain and review online customer accounts and activity
• Maintain close working relationships with Marketing, Customer Services, Affiliates, and other teams

Junior Payments & Fraud Agent