Associate Client Service Manager

RELO Direct, Inc.

. Deliver domestic and international relocation services to corporate and government clients’ relocating employees through employer-sponsored and direct-to-employee programs .

Posted 9/15/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $50,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing domestic and international relocation services, including policy administration, needs assessment, and expense management. Proven ability to counsel employees on relocation benefits while maintaining compliance with regulations and enhancing customer relationships.

Highest-signal resume keywords

Relocation Services ManagementPolicy AdministrationClient CounselingExpense ManagementGovernment Security Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Needs AssessmentCost EstimationBudget CreationPolicy CounselingAudit ComplianceRelocation Policy KnowledgeMultitaskingAnalytical ThinkingAttention to DetailCustomer Service Excellence

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsMentorshipTeam CollaborationClient Relationship Management

Tools & Technologies

Computer Systems for Record KeepingSWOT Analysis

Certifications & Qualifications

CRPGMSAccredited Broker License

Industry Keywords

Domestic RelocationInternational RelocationCorporate RelocationGovernment RelocationFederal Travel RegulationsJoint Travel Regulations

About the role

Key responsibilities & impact

Deliver domestic and international relocation services to corporate and government clients’ relocating employees through employer-sponsored and direct-to-employee programs
Administer relocation services according to policy, company processes, procedures, and regulations
Identify employee needs, refer additional services and support, and cross-sell offerings
Manage caseloads involving selective assistance relocation programs and services for private-sector corporate and government clients
Coordinate tasks for policy and entitlements counseling, compensation and expense management, destination services, household goods moves, temporary housing, property management, immigration, rental assistance, marketing assistance, home sale services, and international assignments
Conduct needs assessments, cost estimates, budget creation, funding requests, and policy or program counseling
Audit relocation expenses against policies, programs, budgets, Federal Travel Regulations, and Joint Travel Regulations
Counsel transferees on expense submission, review, and tax assistance benefits
Act as primary client contact and provide consultative solutions addressing service, cost, budget, funding, and approval objectives
Place referrals within supplier and preferred networks and identify needs beyond employee-sponsored benefits
Maintain timely, accurate, and complete records in computer systems while protecting PII and secure information
Provide mentorship and training to other employees as directed
Participate in client and business development meetings and presentations
Achieve performance metrics and influence teammates toward company results
Use customer feedback and SWOT analysis to improve processes, products, and services
Build knowledge and skills to improve performance and enhance value
Communicate clearly with clients, employees, teammates, and stakeholders
Support strategic development of customer relationships by sharing expertise, leveraging resources, and anticipating needs

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
2+ years of professional experience counseling all levels of employees on relocation or related policies and benefits
2+ years counseling specifically on corporate and government domestic and international relocation policies, with comprehensive knowledge
Direct client and supplier interaction on service exceptions and relocation statuses
Demonstrated multitasking, prioritization, analytical thinking, strong organizational skills, and excellent communication skills
High degree of accuracy and attention to detail while coordinating complex multifaceted processes with speed and efficiency
Track record of exceeding customer service expectations
CRP and/or GMS is a bonus
Real estate experience, knowledge, or exposure, including an accredited broker license, is a bonus
Selected candidate must pass government security clearance
Preference for candidates who have previously obtained security clearance, including Top Secret, and can maintain or re-obtain it

Benefits

Comp & perks

Paid time off
Short-term disability programs
Long-term disability programs
Life insurance
Comprehensive health insurance (vision, dental, medical)
401(k) plan