RELO Direct, Inc.

Support Engineer

• Serve as the primary technical point of contact for members, data providers, and technology partners across the LeadingRE, Luxury Portfolio, and Commercial programs
• Provide responsive, professional support and clear communication to technical and non-technical audiences
• Own end-to-end management of property data and technical support issues, from identification through troubleshooting, escalation, resolution, and member communication
• Manage technical onboarding of new members, coordinating setup, testing, validation, and launch of property data feeds
• Coordinate with members, MLSs, data providers, and internal technology teams
• Serve as the internal subject-matter expert and first resource for questions about member property feeds, listing display, and syndication
• Develop comprehensive understanding of feed sources, providers, integrations, known issues, and member-specific configurations
• Review XML, JSON, and other structured data formats to diagnose feed issues
• Maintain accurate tracking and reporting of implementations, issues, outages, escalations, and resolution status
• Maintain documentation of feeds, technical configurations, and troubleshooting procedures

Technical Support – Implementation Specialist

Client Services Representative

• Deliver domestic and international relocation services to corporate and government clients’ relocating employees through employer-sponsored and direct-to-employee programs
• Administer relocation services according to policy, company processes, procedures, and regulations
• Identify employee needs, refer additional services and support, and cross-sell offerings
• Manage caseloads involving selective assistance relocation programs and services for private-sector corporate and government clients
• Coordinate tasks for policy and entitlements counseling, compensation and expense management, destination services, household goods moves, temporary housing, property management, immigration, rental assistance, marketing assistance, home sale services, and international assignments
• Conduct needs assessments, cost estimates, budget creation, funding requests, and policy or program counseling
• Audit relocation expenses against policies, programs, budgets, Federal Travel Regulations, and Joint Travel Regulations
• Counsel transferees on expense submission, review, and tax assistance benefits
• Act as primary client contact and provide consultative solutions addressing service, cost, budget, funding, and approval objectives
• Place referrals within supplier and preferred networks and identify needs beyond employee-sponsored benefits
• Maintain timely, accurate, and complete records in computer systems while protecting PII and secure information
• Provide mentorship and training to other employees as directed
• Participate in client and business development meetings and presentations
• Achieve performance metrics and influence teammates toward company results
• Use customer feedback and SWOT analysis to improve processes, products, and services
• Build knowledge and skills to improve performance and enhance value
• Communicate clearly with clients, employees, teammates, and stakeholders
• Support strategic development of customer relationships by sharing expertise, leveraging resources, and anticipating needs

Technical Support – Implementation Specialist

Associate Client Service Manager