Technical Support – Implementation Specialist

RELO Direct, Inc.

. Serve as the primary technical point of contact for members, data providers, and technology partners across the LeadingRE, Luxury Portfolio, and Commercial programs .

Posted 9/25/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for members, data providers, and technology partners across the LeadingRE, Luxury Portfolio, and Commercial programs
Provide responsive, professional support and clear communication to technical and non-technical audiences
Own end-to-end management of property data and technical support issues, from identification through troubleshooting, escalation, resolution, and member communication
Manage technical onboarding of new members, coordinating setup, testing, validation, and launch of property data feeds
Coordinate with members, MLSs, data providers, and internal technology teams
Serve as the internal subject-matter expert and first resource for questions about member property feeds, listing display, and syndication
Develop comprehensive understanding of feed sources, providers, integrations, known issues, and member-specific configurations
Review XML, JSON, and other structured data formats to diagnose feed issues
Maintain accurate tracking and reporting of implementations, issues, outages, escalations, and resolution status
Maintain documentation of feeds, technical configurations, and troubleshooting procedures

Requirements

What you’ll need

Excellent customer service and communication skills
Strong problem-solving, investigative, and organizational skills
Ability to manage multiple issues and projects while maintaining attention to detail
Curiosity and willingness to learn unfamiliar systems, technologies, and data
Ability to communicate effectively with both technical and non-technical audiences
Comfort working with structured data such as XML or JSON
Experience with technical support, implementation, customer success, technical operations, or a similar customer-facing role
Experience with APIs, data feeds, integrations, SFTP, or databases/SQL
Experience with Jira or similar ticketing/project-management tools
Familiarity with authentication or SSO
Real estate, MLS, RESO, listing data, or property technology experience

Benefits

Comp & perks

Paid time off
Short- and long-term disability coverage
Life insurance
Medical insurance
Dental insurance
Vision insurance
401(k) plan
Hybrid work schedule