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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in Customer Success, focusing on team development and people-centered strategies. Proficient in managing customer satisfaction metrics and optimizing processes using technology solutions.
Highest-signal resume keywords
Customer Success ManagementNPS AnalysisEvent CoordinationAgile Project ManagementTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Satisfaction MetricsProcess OptimizationEvent ExecutionData AnalysisStrategic Vision
Soft Skills
Emotional IntelligenceSelf-DirectedProactive
Tools & Technologies
Monday.comSlackWhatsAppArtificial Intelligence Tools
Industry Keywords
MarketingPublic RelationsJournalismAdvertisingDigital Products
About the role
Key responsibilities & impact- Lead, develop, and support the Customer Success team with a focus on people-centered leadership
- Structure, standardize, and optimize post-sales and program delivery processes
- Monitor and manage department metrics, with a primary focus on NPS and retention
- Coordinate and oversee the on-site execution of corporate events, approximately 12 events per year
- Implement and manage customer service and communication workflows using technology solutions and Artificial Intelligence
- Ensure process alignment using tools such as Monday.com, Slack, and WhatsApp channels
Requirements
What you’ll need- Proven experience leading teams and managing a Customer Success function
- Strong expertise in managing and analyzing customer satisfaction metrics, including NPS, churn, and retention
- Proficiency with or ease of working with Monday.com, Slack, WhatsApp systems, and AI tools
- Availability to work in a hybrid format, with 2 to 3 days on-site per week, in the Itu, São Paulo region
- High availability for travel to oversee in-person events
- Self-directed and proactive profile, with strategic vision and emotional intelligence
- Previous experience in Marketing, Education, or high-ticket digital products
- Experience overseeing and executing medium- or large-scale in-person events
- Knowledge of agile project management methodologies
- Bachelor's degree in Marketing, Public Relations, Journalism, Advertising, or a related field